Stradivarius - متجر ملاب‪س‬ ‪٤+‬

Bug Report - Favorites Feature

When favorites list quantity reach 25 and then try to add item to favorites list; error is displayed “ Could not connect. Please try again later”

استجابة المطور ،

Hello! We would like to thank you for your comments, as it helps us to improve our application. We are reviewing again to correct possible errors and we invite you to download the updates of our application for a better shopping experience. We would like to apologize for the inconvenience this may have caused you.

Worst ever !!!

I am writing to express my dissatisfaction with my recent shopping experience. I placed an order with Stradivarius and paid the full amount in cash. However, upon receiving my delivery, I was shocked to find that only the jacket I ordered was included which was worth EGP 2,490. The two dresses worth 1,100 EGP that were supposed to be part of the same order were missing. I paid the full amount in cash once the driver arrived which was worth EGP 3,590 and he didn’t even tell me that part of my order is missing. I immediately contacted your customer service team to resolve this issue, but I was told that someone would reach out to me. Unfortunately, it has been 2 days since that conversation, and I have yet to receive any communication or update from your team. This situation is highly unacceptable. I expect Stradivarius to provide a prompt resolution, including a full refund for the two missing dresses.

استجابة المطور ،

Hello,
We would like to thank you for your comments regarding our service, as your opinion is very important to us. We inform you that we have already forwarded your comments to the relevant department.
We would like to apologize for the inconvenience this may have caused you.
Regards

Refund option is hard there should be option to refund money in store not only voucher

Refund option is hard there should be option to refund money in store not only voucher i chose sizes online and it may doesnt fit my body size in reality if i went to store to exchange and item size is not available there so i will need to refund for example they will not give me the 1000 EGP back they will save it as a voucher this option is not good at all , i always do online shopping in many brands zara H and M etc and all have refund by money back in store please add this option
Thank you