LiveXP: Aprender idiomas 4+

I’d like to evaluate Nadia UK, starting with expressing my dissatisfaction with her service. It is true that when I booked, I thought that having a private tutor would give me flexibility in scheduling. She has always been rather rude, abrupt, and impolite in her messages. From the beginning, I had trouble accessing the app, and she offered me an alternative. Now, I have three classes that she doesn't want to provide, which she owes me from September, and we are at the end of October because she wants me to pay for October when she still owes me classes.

On weekdays, she has no availability because she finishes work at 4:30 PM, and I'm still working at that time, and she doesn't offer any flexibility afterward. She only offers Saturdays or some Sundays. I typically use weekends to go away or on vacation, and it's very difficult for me to make it every time. I even connected during my vacation using my mobile data to accommodate her schedule because she couldn't adapt. Furthermore, she now has the audacity to ask me to pay for October to figure out how to make up for the missed classes.

She told me she was out of the United Kingdom for medical reasons, and another time for a vacation. Okay, I've also been unwell and on vacation, but she throws it in my face. Moreover, one day I was waiting for her, and she forgot that we had classes. She is a person with zero social skills. I DO NOT RECOMMEND HER AT ALL. As a teacher, she is very good, but as a person, it's not worth it because it's not pleasant to have lessons with someone who hasn't even finished the month and is already asking for the next month's payment. She is a scam artist.

Dear Irene,

Thank you for sharing your feedback regarding your experience with our tutor. We sincerely apologize for any inconvenience you've faced, and we truly value your input.

In addressing your concerns, we've taken immediate action to address the issue with the tutor in question. However, we've also noted a policy breach involving transactions outside our platform, both by you and the tutor. Regrettably, this complicates our ability to resolve the matter effectively.

As a gesture of goodwill, we've granted you complimentary free trial lessons, a significant exception to express our commitment to your satisfaction. Moving forward, we kindly request that all payments and communication occur on our platform for security reasons.

Feel free to explore other tutors or reach out to our Support Team for personalized recommendations. We're dedicated to ensuring your language learning journey is seamless, and our Support Team is here to assist you with any concerns.

We appreciate your understanding and apologize once again for any inconvenience. If your experience improves, we'd be grateful if you could consider updating your rating and review.

Warm regards,
LiveXP Team

La plataforma ha sido una especie de timo.
De tener un paquete de clases nos han ofrecido pasar a suscripción por el doble de precio!
Lo peor ha sido que aún no estando suscritos y habiendo manifestado q no queríamos seguir, nos han pasado otro cargo al bando.
Un timo, vaya

We are sorry that the rebill came as a surprise to you. Please note that the payment that you were charged for the second month of the subscription was not a double price, but the full price of the monthly subscription. The thing is that when the update was launched, many students received a promo code offering a 50% discount for the first month of learning. It was not applicable to subsequent months. The rebill you're mentioning happened because you hadn't canceled your subscription in time. Once again, we are sorry! Please contact our Support team, if you have any other questions. We are always here to assist you!