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Provide Support Live Chat 4+
App for agents to handle chats
Provide Support, LLC
-
- Free
Screenshots
Description
Provide Support Live Chat application for customer service agents is part of global live chat service offered by Provide Support.
This application allows you to chat with your website visitors, see information about their location, used technologies, and browsing history, engage them to chat proactively.
With Provide Support live chat app you can:
• Accept and handle multiple chat requests
• Monitor your website in real time
• Use predefined answers to improve response time
• Transfer chats to other live chat agents
• Initiate chats with other live chat agents
• Engage website visitors to chat proactively
The app is offered in five languages:
• English
• German
• French
• Chinese Simplified
• Russian
Unlike web apps, native chat agent application has extended functionality:
• Autorun with operating system - so that you never miss your shift
• Idle detection - the app will switch to 'away' mode automatically if there is no activity on your computer
• Customizable alerts on different events - enable only the alerts you need for your chatting workflow
• Integrated spell checker for various languages - you can enable simultaneous spell checking for several languages
• Multiple profiles support - you can chat for several different accounts concurrently or monitor your co-workers
• Geo location map - view your website visitors distribution on a world map
• Minimization to menu bar - just hide the app when it is not needed and it'll alert you on an incoming chat request, customer message or website visitor
What’s New
Version 7.1.3
- Added live chats monitoring support
- Added possibility to edit own messages
- Added option to move chats with new messages to the top
- Improved canned responses loading
- Improved images preview
App Privacy
The developer, Provide Support, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Provide Support LLC
- Size
- 84.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 10.15 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Provide Support, LLC
- Price
- Free