SmarterTrack Mobile 4+

Name: SmarterTrack Mobile
Author: SmarterTools Inc.

SmarterTools Inc.

Diseñado para iPad

- Gratis

Descripción

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.

This includes access to:

Ticketing
- Take/transfer tickets
- Reply to tickets
- Set follow-ups
- Add comments
- Upload files/attachments
- Ticket translations
- Much more!

Live Chat
- New chat and/or chat message notifications
- Take/transfer chats
- Reply to chats
- Coach agents in a chat
- Live chat translation
- Much more!

Call Logging
- Create new call logs
- Add notes/descriptions
- Add/edit call times
- Much more!

Task Management
- Create new tasks
- Change status, priority, time estimates, etc.
- Add updates
- Much more!

And includes additional features such as:
- Light and dark themes
- In-App notifications for live chats
- Work across all Brands
- FaceID and TouchID supported for log in
- Group and agent management
- Run manual events

30 ago 2024

Versión 1.0.9

Fixed some bugs

El desarrollador, SmarterTools Inc., ha indicado que las prácticas de privacidad de la app pueden incluir la gestión de datos descrita a continuación. Para obtener más información, consulta la política de privacidad del desarrollador.