Vestiaire Collective 4+

Cuidado por los engañosos promociones

A suscribirse a premium y disfrutar de un envío gratuito ( de 9€) no se aplica un descuento del 10% sobre una compra de 1000€ ( descuento de 100€, no se hace por disfrutar de 9€ de envío).
No está muy claro solo aparecen *** y no se puede consultar que quiere decir.
Yo pedí en Black Friday para 999€ y NO SE ME APLICO NADA!
Luego no hay soporte el finde semana.
El servicio al cliente ( aunque eres premium ) está MUY MAL

De lo mejor

La mejor web en compra venta de artículos de marcas de lujo. Los productos son revisados antes de su entrega al comprador. Lo malo, las comisiones del 30%. Pero si vendes no te marean compradores indecisos. Otras plataformas son muy delicadas con algoritmos y bloqueos. Vestiaire aún no me dio problemas.

Respuesta del desarrollador ,

Estimada Sandy3467, primero quisiéramos agradecerle haber compartido su experiencia con nosotros, nos alegra ver que ha sido positiva! Además, tenemos el placer de informarle que nuestras comisiones son ahora más interesantes y representan del 15% al 25% del precio de venta como máximo. Hasta pronto, el equipo Vestiaire Collective

DO NOT SELL ON THIS APP

SENDING YOUR ITEM TO VESTIAIRE COLLECTIVE IS THE SAME AS THROWING IT INTO A BLACK HOLE.

There is a high chance that you will never see your items again. At least that has happened to me.
Before I start, I must say that I am not a big fan of sharing my dreadful experiences online but this time I am forced to make an exception because of Vestiaire´s poor customer support and other accumulated incidents.

I had sold two items via VC mid-June this year. I sent the items to their warehouse for verification purpose and I haven´t seen them or the payment since.
Few days upon receipt I was told that they did not meet the quality standards and that I need to pay an extra GBP 22 shipping fee if I wish them to be returned to me.
This is the start of my saga. I have sent the proof of payment to their support team (I received a written confirmation that they got it 26/06). I have been informed that VC has 14 days to ship back the items. 18 days after, I still haven´t received the items nor any confirmation when they will be shipped.
Each time I contact their customer support team they ask me to provide them with the same details and repeat the same phrase that they will send those details to their payment team, so we are literally spinning in circles.
For as far as I know the items might have been sold, lost or stolen. I have opened a total of 5 chat conversations with different members of their customer support team -some have been kind and professional, while others appallingly rude (wish I could attach the screenshots of those chats). Overall, they did not answer any of my concerns, nor were they able to confirm the location of my items, nor when will they be shipped. No one followed up, no one provided any form of concrete information to this day.
In my few years selling on different platforms, I have never dealt with worst customer support and seller´s care team. This is a pity because the app started as a wonderful idea.
The law of business says that awful customer service will not go unpunished and that it almost always reflects in the drop of shareholder value. This is happening to VC, as I came here to share my experience I red many reviews like mine. People are outraged and disappointed. Both sellers and buyers are losing trust in your services.

Recommendation for VC: Be kind, because without your community your platform wouldn´t be worth a penny. Be organized, follow up regularly, and assign one account manager per certain number of disputes. Provide significant and precise information instead of repeating empty manual phrases.

Recommendation for sellers: Do not sell on this platform until it improves the way how they treat their community.

PS: To this day I am short of 2 pairs of shoes and £22.
I have written evidence of all the claims I made here.

Disappointed seller

Respuesta del desarrollador ,

Dear Member, thank you for taking the time to bring to us your seller experience. We also highly regret to hear about the processing of your two sales. However, not having any access to information allowing us to identify your request, we will kindly invite you to get back to us and advise in your upcoming contact your AppStore review, so that we can look into both your items' statuses, clarify on their processing and advise you on the next steps toward the resolution of your request. Thank you beforehand for your understanding and rest assured of our availability and willingness to provide you with a solution at earliest convenience. The VestiaireCo team