WeWash 4+

Name: WeWash
Rating: 4.3 (67 reviews)
Author: WeWash GmbH

A clever way of doing laundry

WeWash GmbH

- 4,3 • 67 valoraciones

- Gratis

Descripción

WeWash has started a revolution in communal laundry washing! Unnecessary trips to the laundry room; collection of coins and washing tokens; and uncertainty about when exactly your laundry is done are things of the past. Thanks to WeWash doing your laundry is so much easier:

• Reserve washing machines and dryers for free.
• Receive notifications about the state of your laundry.
• Pay with your phone — no more coins or tokens — transparently and conveniently.
• Our help center and WeWash customer support will help you with any questions.

In detail:
Reserve washing machines and dryers for free
With our app, you can check whether there are any washing machines or dryers currently in use in your laundry room; when not in use, you can reserve them for free – directly from your sofa, when on the go, or from anywhere you choose. If there currently is no machine available … Not a problem! Enter our virtual waiting queue and save your spot in line to automatically getting the next machine when it becomes available! We will notify you as soon as your appliance is waiting for you.

Cashless payment
No more collecting special coins or buying tokens! With WeWash, you can pay for your washing and drying conveniently directly via the app. You can choose from a wide range of international payment options such as credit card, Apple Pay, PayPal and many more. Keep track of the costs with our simple, GDPR compliant and easy to understand invoicing.

Always stay up to date
You will receive regular updates on the state of your laundry via push notifications: Whether your position in the waiting queue changes; your laundry cycle has started successfully; or your laundry is now ready for pick up: You will enjoy full transparency about your reservations, pick up times, and costs.

Free customer support and help center directly within the app
No matter what questions you might have, our customer support is always there for you. We offer you several self-help options and a help center which allows you to contact us conveniently and directly within the app

The WeWash app is available in several languages – you can change the language at any time in the profile settings.

WeWash isn’t available yet in your building? Contact us at support@we-wash.com, if you would like to discuss how to get our system in your laundry room. We look forward to hearing from you and to welcoming you to the WeWash community!

About WeWash
WeWash, part of the BOSCH group and located in Munich, Germany offers a cashless laundry system and a service which makes using communal laundry rooms attractive to all parties involved.

30 ene 2024

Versión 2.47.0

We are always working on making sure that with every update WeWash runs even smoother on your smartphone. The new version of the app comes with performance and stability improvements. Which means that you can keep on washing and drying your laundry via our app, while we make sure that it’s fun!

Do you have a question or feedback? Contact us at support@we-wash.com or via the help center directly within the app.

4,3 de 5

67 valoraciones

Internet should be available in laundry area

If the app works with internet, the least can happen is to have free or internet in the laundry area :(. Here is in a -2 floor

Dear WeWash Customer, Thank you for your feedback. We are not responsible for the internet, but you can book the machine before you go into the laundry room. For further information please contact our customer support via the help center in the app. Best regards, The WeWash Team

Very bad experience

I set temperature to “cold” as it is better for the clothes. But after the cycle the clothes was burning, it was washed at a very high temperatures. Apart from this, problems when I tried to pay and problems when trying to open the machine to recover the clothes. A very bad experience. Regards

Dear PacoFGR, We’re sorry to hear that you are having problems using our service. Unfortunately, without further details about your selected laundry room, we can’t help you here. Please contact our customer support via the help center in the app and provide them more information. Best regards, The WeWash Team

Not solving but creating problems

You pay for the machine but it doesn’t include detergent/softner, scheduling is only for the previous 10 mins so it’s useless, they charge you with a sign up fee (I’m in a housing where this is the only option), it doesn’t track the length of your cycle. Pretty useless service, try to find another one.

Dear WeWash Customer,
Thank you for your feedback. We are sorry to hear that you are having problems using our service. We never charge a sign-up fee. In order to verify your credit card during the registration process, you will be charged a one-off payment of €1, which is then credited back to your card within no more than 24 hours. If you have further questions regarding payment, please contact us at support@we-wash.com
Best regards, The WeWash Team

El desarrollador, WeWash GmbH, ha indicado que las prácticas de privacidad de la app pueden incluir la gestión de datos descrita a continuación. Para obtener más información, consulta la política de privacidad del desarrollador.