ACE To Go 4+
Telia Company AB
Designed for iPhone
-
- Free
iPhone Screenshots
Description
ACE To Go makes it easy to extend the reach of your Telia ACE Contact center.
It is the perfect tool for adding experts or agents, with a mobile workday to the team. Use the app to serve queues and waiting lists to answer incoming IVR calls and make callbacks while on the go.
App functionality gets you going with the basics from our full web-based agent application. Key features include:
• Set your status - Ready or Paused
• Select queues and waiting lists to serve
• View real-time status of queues and waiting lists
(available agents, contacts in queue, queue time and service level fulfilment)
• Handle incoming calls
• Handle callbacks
• Request assistance by forwarding an ongoing call to a queue, an agent or any number
• Provide feedback on the outcome of a contact
• Review and place calls to entries in your ACE session call log
The app is built on a modern framework that provides strong, built-in security and it keeps the user logged in, even with the app in the background. Notifications inform the user of incoming ACE calls and more. ACE To Go is designed to be both user friendly for newcomers and familiar to experienced ACE Interact users.
What’s New
Version 26.0.7
– Fixed an issue where the user experienced being logged out without notification
– Fixed an issue with assistance view that could cause the app to crash
– Better handling of network connection on app startup
– Updated app to use new iOS SDK
App Privacy
The developer, Telia Company AB, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Telia Company AB
- Size
- 3.6 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Danish, Finnish, German, Norwegian Bokmål, Swedish
- Age Rating
- 4+
- Copyright
- © Telia Company AB 556103-4249 Stjärntorget 1 Solna
- Price
- Free