Voice by Enreach 4+
Enreach Oy
Designed for iPad
-
- Free
Screenshots
Description
Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.
Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.
Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.
Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.
Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.
Service call history - View the calls to service pools and all the details.
Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.
Please note: access to features may depend on your EnreachCloud user role and optional products activated.
What’s New
Version 2024.1.0
New Enreach style
- App has a new Enreach style with updated fonts, colors and icons.
Changes
- 31 day limit added to Call history search.
- New call type “Callback created” added to Service calls.
- Terminology consistent with the industry standards: pools are now queues.
- Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
- Added a call result text inside history view to clarify the result and direction of a call.
- Media player added to call details view.
Ratings and Reviews
App Privacy
The developer, Enreach Oy, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contacts
- User Content
- Identifiers
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Enreach Oy
- Size
- 19.2 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Finnish
- Age Rating
- 4+
- Copyright
- © Enreach 2024
- Price
- Free