Akixi 4+

Name: Akixi
Author: Akixi Limited

Akixi Limited

Conçu pour iPad

- Gratuit

Description

Welcome to Insights – the ultimate companion for call center managers and supervisors! Insights revolutionizes the way informal call centers operate by offering real-time visibility into customer engagement performance. Seamlessly linking to our comprehensive call insights and call center reporting platform, this app empowers managers to stay informed and in control, all at their fingertips.

With Insights, supervisors can monitor and manage agents and call queues in real time, ensuring optimal efficiency and exceptional customer service. The app provides a suite of real-time reports, including extension and agent reports, and wallboards. What sets Insights apart is its mobile-friendly interface, enabling users to receive push notifications for immediate updates on service levels. This feature allows managers to stay on top of customer experience metrics without being tied to their reporting client constantly.

Designed for convenience and efficiency, Insights streamlines the way call center's operate, providing managers with the tools they need to make informed decisions on the go. Experience real-time insights and take control of your call center's performance with Insights – your window into enhanced customer engagement.

- Insights
- Call Center management
- Real-time reporting
- Customer engagement
- Supervisory control
- Mobile-friendly
- Performance metrics
- Agent monitoring
- Service level notifications
- Customer experience tracking

15 janv. 2024

Version 1.4.0

Branding refresh, Custom branding, Enablement of Push Notifications, Vulnerability and Performance updates

Le développeur Akixi Limited a indiqué que le traitement des données tel que décrit ci‑dessous pouvait figurer parmi les pratiques de l’app en matière de confidentialité. Pour en savoir plus, consultez la politique de confidentialité du développeur.

Données non collectées

Le développeur ne collecte aucune donnée avec cette app.

Les pratiques en matière de confidentialité peuvent varier, notamment en fonction des fonctionnalités que vous utilisez ou de votre âge. En savoir plus