Checkers Sixty60 17+

Yesterday evening, I placed an order for a delivery between 9 and 10 this morning.

At 8:56 this morning, I got a missed call from checkers agent, I called back at 8:57, and the lady indicated that the driver was waiting at reception. I thought this was great start, right on time! It took me about 3 to 4 min.. I live on the 15th floor.

Once at the reception, no one was present (it was then 9:02) I, therefore, called the agent again, who indicated to me that the driver left as he's been waiting for 20 minutes, it was then 9:04.

Which is very interesting, when the delivery was scheduled, between 9 and 10, and when I only got the first call from checkers, at 8:56, 8mn ago.

After that, the agent informed me that I must place the order again myself, and make another transaction to get the groceries. (Previous one being refunded) And therefore scheduling for later... Like they cannot just ask the driver to come back immediately.

The app is a great intent for sure, but the execution is a joke.

Hi there, we're sorry to hear this. We hope you received your groceries? We are working continuously to improve the app and our service. Your feedback really assists with this. We hope your next experience with Sixty60 is a more positive one. Thanks, the Sixty60 team

Ordered at 9 am and delivered at 2 pm with missed items and was charged

Hi there. We are sorry to hear this. All refunds are processed by your bank and don't always reflect as a credit due to the pending status of the transaction. We hope that this issue has been resolved and that your next experience using our app is a positive one. Thanks, the Sixty60 team

Outstanding service! Thank you Checkers

Hi Leila, thank you so much for your review and 5-star rating! Super happy to hear you're enjoying the app!