Lumi: fashion tips & stylists 4+

Cf. Commentaires précédents il s'agit d'une arnaque qui vous fait croire que vous ne payez que 0.99€ pour un guide sans intérêt, mais vous débite de 35€ 2 jours après.
Pour annuler votre abonnement dans les 24h après achat, allez dans "Subscription Terms" en bas de l'email de confirmation et annulez votre abonnement : attention il faut "Cancel Plan" sur toutes les pages et s'assurer d'avoir reçu le mail de confirmation d'annulation.

Dear Valued Customer! We are sorry to hear you think this way but thank you for the feedback. We want to sincerely apologize for your negative experience with our product. It's important to note that every charge has been made with your explicit approval. It seems you may have obtained a trial subscription, and all the trial terms and extra subscription choices were clearly displayed on the sales screen before your purchase. We kindly ask you to get in touch with us at customer.care@lumi.place. We hope you choose to reach out to us so that we can conduct a comprehensive investigation of this issue and, if possible, resolve any inconvenience you may have experienced. Have a fantastic day!

Attention vous pensez payer 1€ pour accéder aux basiques de l’app mais ils vous prélèveront 40€ qui ne s’affiche même pas dans votre manager d’abonnements sur l’iPhone, grosse arnaque. Le chat avec une styliste est juste pour vous passer une liste de vetements qui ne correspondent pas du tout à vos souhaits juste pour faire du marketing affilié avec des boutiques en ligne… à fuir

Dear Valued Customer! Thank you for using the app and sharing your opinion with us. We are sorry to hear about your experience. We would like to inform you that all charges can be applied after the customer's permission. Also, we want to note, that we are doing our best to give you useful and personal advice and we ask you to give us a second chance, Please contact our support team to resolve any technical issues with the product or subscription at the customer.care@lumi.place email address. We hope that this situation will be resolved and you will continue enjoying the service. Cheers!

Bien qu’ayant lu des commentaires de clients à qui cela était arrivé et ayant fait attention aux différentes étapes de création de compte et de souscription, je me suis quand-même faite avoir…
La méthode de facturation n’est vraiment pas explicite et ce manque de clarté ne peut pas être une erreur… Comment faire confiance à une entreprise ayant ce genre de pratique ? Passez votre chemin.

Dear Valued Customer! Thank you for giving our app a chance! We are sorry to hear about your experience and concerns regarding the billing process. We apologize for any confusion this may have caused. Please know that we strive to maintain transparency in all our processes, including subscriptions and billing. When it comes to subscriptions, our Terms and Conditions are displayed on the sales screen prior to making a purchase, ensuring that customers are informed about the subscription details, including charges and renewal terms. We take great care to provide this information upfront so that our users can make informed decisions. If you believe that you were charged without your consent or have concerns about the billing, our customer support agents are here to help. We can review your account, investigate the charges, and provide a prompt solution to address any discrepancies. Our goal is to ensure that your experience with our app is positive and hassle-free. Our excellent support team can be reached at customer.care@lumi.place and remains at your disposal 24/7.