Hello there, Thank you for the feedback. We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts: ✅ Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live. ✅ We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions. ✅ Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion. ✅ These criteria and outcomes were communicated transparently via multiple grouped emails. ✅ All related support tickets have been individually reviewed and responded to in detail. Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost. 📌 For full transparency, please refer to these official resources: Plutus Support on Free Payouts (April 2024): https://x.com/Plutus_Support/status/1914070356983468504 Clarification from Support (March 2024): https://x.com/Plutus_Support/status/1897354657111941457 Initial Payout Announcement (March 2024): https://x.com/Plutus_Support/status/1895576488801366109 PLU Payout Guide & Eligibility: https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications. Please see our video clarifying misconceptions: https://x.com/plutus/status/1903151476702126586 If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new We’re here to assist you and ensure your experience is as smooth as possible. Plutus Team

Hi, we’re sorry to hear you’ve experienced issues with using your Plutus card. Previous delays were caused by third-party issues. We’ve ended that partnership and are now working with a globally leading banking provider, which means faster top-ups, smoother transactions, and a more secure experience overall. The new setup will be faster, safer, and more rewarding. If you have any further concerns, our support team is happy to assist. For more information: https://www.plutus.it/blog/plutus-q1-migration-faq

Hello, At Plutus, our primary goal is to create a fair, rewarding, and sustainable ecosystem for all our customers. We understand that adjustments can be challenging, but every decision is guided by data and aimed at strengthening the overall business and ecosystem. Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme. Plutus operates on a subscription-based model to power one of the most rewarding tokenised loyalty programs available. Our rewards start at 3% back on everyday spending and can go up to 10% for higher tiers, with access to 50+ top brands for £/€10+ in monthly savings—unmatched value you won’t find anywhere else! Subscriptions enable us to sustain and expand our unique ecosystem while delivering premium benefits such as higher reward caps, multiple perks, and exclusive in-app features like PlutusSwap, PlutusGift, PlutusMiles, and PlutusTravel. We’ve designed our subscription tiers to provide exceptional value, catering to different needs. If you're looking for a low-cost entry, our Starter plan allows you to experience Plutus with minimal commitment. Please Note: Plutus isn’t a bank offering free services, it’s a unique rewards card that boosts your everyday spending. Like any business, from restaurants to services you rely on, paying keeps it running, improving, and delivering better value.

Hello there, thank you for the feedback. We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts: ✅ Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live. ✅ We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions. ✅ Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion. ✅ These criteria and outcomes were communicated transparently via multiple grouped emails. ✅ All related support tickets have been individually reviewed and responded to in detail. Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost. 📌 For full transparency, please refer to these official resources: Plutus Support on Free Payouts (April 2024): https://x.com/Plutus_Support/status/1914070356983468504 Clarification from Support (March 2024): https://x.com/Plutus_Support/status/1897354657111941457 Initial Payout Announcement (March 2024): https://x.com/Plutus_Support/status/1895576488801366109 PLU Payout Guide & Eligibility: https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications. Please see our video clarifying misconceptions: https://x.com/plutus/status/1903151476702126586 If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new We’re here to assist you and ensure your experience is as smooth as possible. Plutus Team