Salesforce Field Service 4+
salesforce.com
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- Free
Screenshots
Description
The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications.
Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field.
Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses.
Features:
- Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere.
- Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next.
- Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity.
- Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter.
- Access relevant Knowledge Articles to help you finish tricky tasks.
- Stay informed with the most up-to-date information with automatic push notifications to relevant users.
- Easily obtain proof of service using your touch screen to capture customer signatures.
- Quickly generate and send Service Reports to your customers after completing jobs.
- Seamlessly manage your Van Stock inventory or record product transactions using a Price Book.
- Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job.
- Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case.
- Declare your time off by recording it in the application
- Scan barcodes and QR codes directly from the app
- Intuitively visualize the different steps required to finish complex jobs with work order line items
- Quickly get up to speed by viewing asset service history information.
What’s New
Version 248.0.60
Meet Salesforce Field Service 248
* Keep working with Automatic Offline Mode in areas of sporadic or no network connectivity.
* Choose to update work steps manually or automatically.
* Minor fixes and improvements.
Ratings and Reviews
Évolutions
2 choses importantes qu’il manque de mon point de vue:
- ajouter un champs de recherche dans la partie « planification » sur des objets des WO ou des WOLI pour pouvoir retrouver une intervention passée ou futur. C’est embêtant quand il y a beaucoup d’interventions de pouvoir retrouver rapidement une intervention.
- avoir la visualisation sur les transferts de produits effectués. Aujourd’hui, on ne voit que les produits à recevoir et l’historique des produits reçus. Peut être intégrer des vues de liste dans cette partie « inventaire » —> « transfert de produits »
mais quel mauvais menu déroulant
Bonjour, quelle perte de temps ce nouveau menu déroulant à faire glisser à plusieurs reprises vers le haut pour pouvoir appuyer sur Démarrer ou Terminer.
Merci de remettre comme c’était pour retrouver une ergonomie correcte.
A revoir
Service d’assistance déplorable et incompétent. Le service téléphonique est nul, on vous prétend répondre par mail: rien! Sur l’interface, avant il y’a avait un bandeau où vous pouviez faire défiler les jours avec un point sur les jours où vous aviez des interventions. Maintenant quand vous cliquez sur l’icône calendrier, vous n’avez plus le bandeau mais un calendrier ptt où vous devez cliquer sur chaque jour pour savoir si vous avez une intervention ou pas ce jour ! La devise de Field’s service devrait être : Pourquoi faire simple quand on peut faire compliquer !
App Privacy
The developer, salesforce.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- salesforce.com has not identified itself as a trader for this app. If you are a consumer in the European Economic Area, consumer rights do not apply to agreements between you and the provider.
- Size
- 281.7 MB
- Category
- Business
- Compatibility
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- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2024 by Salesforce.com, Inc.
- Price
- Free