118 118 Money 4+

118118Money.com

    • Free

iPhone Screenshots

Description

Before you start:
For your security and privacy, there are a few things to keep in mind before downloading this app

• Your device will require a passcode to be set up before you can use this app
• App is not available for jailbroken devices
• If you are experiencing issues in viewing your account (credit card, loan or both) or for any other problems, please contact us first either by the chat function on our website or by emailing feedback@118118money.com with your details

Other things to know:

• Your mobile device and operating system must be compatible, and internet access is required in order to use the app
• App is not available for desktops and some tablets
• Your account can always be accessed or managed through the online portal at 118118money.com


Access and manage your 118 118 Money account on the go with our secure mobile app.

Packed full of features, it’s never been easier to view your 118 118 Money credit card and loan anywhere and anytime. Downloading the free mobile app will enable you to:

Credit Cards
• View your latest balance and available spend
• View your latest transactions, including transactions that are pending
• Make payments to your credit card
• Approve transactions when shopping online
• Set up or manage Direct Debits
• View and download your monthly statements
• Chat to us through the in-app chat function
• See any offers you’re eligible for – you must have opted in to marketing

Loans
• View your loan details
• Make monthly payments
• Manage Direct Debits or set one up
• View and download annual statements
• Request loan settlements
• Chat to us through the in-app chat function
• See any offers you’re eligible for – you must have opted in to marketing

Registered for online account manager already? Or have the old app? Great news, you can use the same details to log in.

https://apps.apple.com/us/app/id1580928422

GooGhywoiu9839t543j0s7543uw1 - add harjeet.kalsi@118118money.com to GA account 272380440 with ‘Administrator’ permissions - date 14-JUL-2022

What’s New

Version 0.362.0

• Bug fixes and improvements

Ratings and Reviews

1.6 out of 5
254 Ratings

254 Ratings

Buchichibu ,

Still unable to change address

Unable to change address via app. App creators stated this is not possible via app at the moment and to contact Customer Service. I have contacted Customer Service twice who are not aware this can not be done via app. Both reps assured me this would be updated. One even said they were escalating this. The bigger picture here is that when applying for credit, they search your current credit info for discrepancies so I’m telling them I live somewhere and my records with you are showing somewhere else. This doesn’t look good. Please can this be resolved and it would be nice if the Customer Services team are updated about what can and cannot be done via the app. Thanks

Developer Response ,

Hi, currently address changes can only be updated by contacting our customer services team. You can do this through the in app chat, simply click the feed icon on the bottom right of the main navigation bar and then click the chat icon on the top right. Thank you for highlighting the issue for the help section, we'll look into this.

Bigyank_uk ,

Utterly useless in every way

App doesn’t work - period. 118 systems don’t work. Online chat is staffed with polite but ineffective people. They can’t do anything except look at your account and see the same thing you can see by logging in on a browser. Whoever designed and rolled out this app needs to be beaten with a chair. Other than actually making transactions, the 118 card is better used for scraping ice of your windscreen.
No matter what I set in preferences, it always -ALWAYS - asks for otp via text. That’s so super convenient when you have no signal or are abroad travelling with a foreign sim. It’s also so wonderful that the only way to use online chat is via the app, and if you can’t log in via the app you can’t chat- you have to phone, and if you’re abroad then that could be some serious call charged. Or you could email them and get a response that states they will respond within 5-7 days. Yes you read that right 5-7 DAYS!!!! Just a great example of the contempt they fell for us customers, proven by the myriad of recent reviews and still a terrible app.

Developer Response ,

Hi, sorry to hear the app isn't working for you. Please could you get in touch either by calling 02920 548 118 and selecting option 8 for mobile app queries or send an email to feedback@118118money.com with detail on what you're experiencing to help us further investigate and resolve.Thanks.- MA007

Lillie Lenton ,

A waste of time!

I don’t even know why they bothered with this “new” app! It doesn’t work. Although the last app had MANY issues it was functional and I could see my information on it, I could make payments, I could keep an eye on my account with this one - won’t even load my information, can’t find my details, it’s barely functional.

It logs me in. That’s about that. Then it says it can’t load my information and the screen is blank. I’ve contacted customer service (they don’t have an IT or tech department that could maybe sort this out over the phone), this was weeks ago. They also don’t respond on twitter, or any social media and when you get through the chat they can’t really help you with much.

It’s 2022, literally every financial company worth their salt has a FUNCTIONAL app and website, not this one. Honestly, don’t bother, it’s not worth it.

Developer Response ,

Hi Lillie, so sorry for your poor experience. We did suffer a service disruption over the bank holiday weekend which has now been resolved. Please try again when you next have a moment. Thanks.

App Privacy

The developer, 118118Money.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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