The AA 4+

So easy to use

I used the app for a breakdown for the first time yesterday and was amazed at how simple and quick it was. The app pinpointed my location exactly, so I didn’t need to worry about getting the address wrong. As soon as I submitted the report, the app acknowledged it. I got a phone call from the AA about ten minutes later confirming when someone would be on their way to me. The map on the app even showed me where the patrol vehicle was in relation to mine, so I knew when to expect it.

My only criticism would be that when the roadside patrolman arranged for relay for my vehicle, it didn’t show up in the app. I would have liked to have been able to track progress so I would have known how long I could have left my vehicle unattended.

Despite that, I would highly recommend this app.

2nd complaint 2 years later - see last paragraph

In order to register yourself on the app you need to provide your membership number - which is fine if you have one; however, Halifax bank customers don’t get one (and I suspect there are numerous other corporate memberships too which operate the same way) and so you cannot therefore activate the app. Surely the AA should have thought this through beforehand, but regardless, why has nobody there remedied this since it was launched? Can it be that difficult to provide individual membership numbers for customers like me? Come on AA - sort it out!!!

Have now joined as a full member 2 months ago and just tried to complete my details in order to register with the app. It won't recognise my membership number or postcode ( no reason for this at all!) and says to contact the AA for help. After trawling through AA websites and finding the best number ( nothing obvious) I was finally given another number to ring for so-called App Support. They didn't " specialise" in App support and could not provide any help at all but simply told me to email the problem in. What a joke! In view of the previous issue being duly ignored I don't expect this one will get any helpful response either in which case I shall be cancelling my membership if I do not get s response to this within 48 hours. Absolutely disgusted with the poor level of service and support - basically crap!

Developer Response ,

We're sorry to hear this and would like to look into this further. Please can we ask you to email TheAA.ReviewTeam@TheAA.com and include your 635601 Membership no, device you are using, the app version and your post code. Thank you for taking the time to get in touch.

Excellent service!

Three times in the last 12 months I've used the app to call for help... and three times the service has been exemplary. They pinpointed my location with it and sent someone straight away with no need for me to phone or speak to anyone. Just the tap of a few buttons (and I'm a not very computer-literate 60 year old, so that's how easy it is!) and they are on it. Within seconds. They sent messages to say they were on their way and they updated me on their progress. So very much easier than phoning and being held in a queue when you are already feeling stressed. A wonderful app. If you are with the AA I would DEFINITELY recommend you get this. I think I need a new car though... mine breaks down far too much!

Developer Response ,

Thanks for taking the time to leave this fantastic review of our app. We're so pleased you're finding it easy to get around and it is more efficient for you :)