When it’s hard to find a moment for those small but important jobs, our app is here to help. It’s fast, convenient and more secure than ever, with built-in security technology to keep your banking details safe and private.
And since you’ve usually got your mobile or iPad on you, it’s the simplest way to do your everyday banking.
- Log on quickly and securely with Touch ID, Face ID or a 3-character combination from your memorable information
- Check your balances and pending payments
- View individual transaction details
- Transfer money between accounts, and make UK and international payments
- Pay your loan or credit card bill
- Pay in cheques
- Apply for loans, savings, cards and more
- Easily freeze debit card transactions, report lost or stolen cards and order replacements
- Reset your password or request a new PIN
- Update the your contact details
- Call us safely from the app – we’ll already know it’s you so can quickly connect you without the usual security checks.
New to this app? Setting it up is quick and easy – you just need to register your device. For this you’ll need:
- An up-to-date phone number registered with us
- Lloyds Bank UK personal, Islands personal or sterling international account
- Internet Banking user ID, password and memorable information (you can create these in the app).
KEEPING YOU SAFE ONLINE
We use the latest online security measures to protect your money, your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with. As a Mobile Banking customer, you automatically benefit from our online and mobile banking guarantee: http://www.lloydsbank.com/security.asp
We won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '*** 1AB'. Any text messages we send you will come from LLOYDSBANK.
Mobile Banking is available to our UK personal (and some Channel Islands, Isle of Man and WorldWide Service) Internet Banking customers. Services may be affected by phone signal and functionality. Terms and conditions apply.
Please note that features requiring the use of your device’s phone capability, such as Call us, won’t work on iPads.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).
Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Everyday Offers is available to Lloyds Bank UK personal current account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.
Save the Change® is a registered trademark of Lloyds Bank plc.
Lloyds Bank plc (registered in England and Wales (no. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Soon we’re changing how we show your current account balance so you can clearly see how much money you have and what your overdraft limit is, if you have one.
Ratings and Reviews
Since writing the comments below I have managed to get a successful download of the tablet version from my past purchase list. It took several goes to get and it works after a fashion, but it appears it is prone to crash.
I really liked the tablet version of this app which worked well with split screen, adapting to fit next to the other app. Having changed my iPad, I’ve now gone through the rigmarole of set up to find the only version now available is the mobile version, which is great for my phone but useless for working in split screen on the iPad as it stays underneath the other app and doesn’t adapt. Odd really that I’ve been forced to use this version by Lloyds, when I can still use the tablet version of the Halifax app; a sister company.
I thought this might be because I’ve changed to an iPad-pro as I’ve checked on the App Store with my old iPad and this mobile app is the only available option. Very poor!!
Great App.... but(Updated)
A good functional app that does the basics of banking, however times are moving on and as we become more reliant on banking apps it’s clear that legacy banks are struggling to keep up. Over the last year I’ve become more demanding expectations wise and this app is no longer making the grade for me. It needs a complete design overhaul as it’s now looking very very dated and we still have no support for native screen sizes 3 years after the 6+ was released. This is simply ridiculous. Apps from Monzo and Starling are simply way ahead of Lloyd’s and other banks both in design, user experience and the information they provide within the app. I’d like to see Money Manager integrated within a newly designed app thats clean, simple and looks like it was designed for the open banking era that we have entered. Doing the basics of a banking app no longer is enough.
Update...We finally have an updated version that supports all screen resolutions, 3 years to late but it’s very welcome. The app looks cleaner and is far more usable. Now that it’s been rebuilt, let’s refine the UI/UX and bring in additional features and move the app into the open banking era. Money manager needs to be integrated into the app, ability to control your cards needs to be in there, Apple Watch support and so on. Good start with the update but not stop and speed up the development.
Developer Response ,
Thanks for the feedback and appreciate you upping your rating! We've got plenty of changes planned and we're hoping to have these released over the rest of this year. Anthony.
I tried to register this app today, I entered my account name, and my password, told it was wrong. Went and changed password although I know the first one was correct. Now I am sure that both are correct, tried again and again five times. Was told eventually that I was registered. Next to phone a number and quote yet another number, eventually after a considerable wait I spoke to a very polite lady who asked me several questions to ensure that I was who I am. All very correct until the last question, I was asked what standing order I had on a certain date. Now I am eighty years old and my memory is not what it was and as this app has blocked my old app I have no idea what that could be.
Guess what, I now have to go several miles to the bank to be able to register. What’s the point of having an on line banking app if I have to go to the bank.
I know that these security questions are important and they must be asked, but surely a human on the other end of a phone could use a bit of savvy and know that I have answered every one of the numerous questions bar the last one, knowing that it must be me who has applied for registration. But NO every single question must be correct.
Up to six family members will be able to use this app with Family Sharing enabled.