New to our app?
At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.
Account management stuff
• Log on quickly and securely with Touch ID, Face ID or three characters from your memorable information
• Manage your account – check balances and pending payments
• Pay in cheques
• Easily transfer money and make payments to UK and international accounts
• View your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details
You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.
It’s quick and easy. You’ll need:
• The phone number that you’ve registered with us
• An MBNA credit card
Keeping you safe online
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.
How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam.
Your phone’s signal and functionality may affect your service. Terms and conditions apply.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).
Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply.
Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.
Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.
Credit is available, subject to status, to UK residents aged 18 or over.
Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.
We’ve fixed some bugs and added security updates
We’re also working on more improvements to the app – so watch this space for more updates!
Ratings and Reviews
Good app, but.. please read to the end for an update.
The MBNA banking app is very good. Navigation can sometimes be a little obscure on a mobile device but I’ve always managed to find what I’m looking for eventually. Perhaps it’s just designed for the younger generation! The reason I only rated it 4 star is simple that each time I log out I get two very irritating question buttons. Firstly the “have you been able to do all you needed to do” question, which is just about always “yes”, and if I had a problem I would have addressed it from within the app and not on my way out! Secondly, and the mist irritating, is the “do you want to leave a review” question. As I use the app on a mobile device and as I generally don’t want to sit and tap my screen after I’ve completed my banking activity, I don’t usually want to leave a review, however, this time I have left a review but to complain about having to press those irritating butting each time i log out!!! Please remove it. Thanks.
Update. I was extremely surprised and pleased when I got the feedback from Apple and the developer saying that my issue had been fixed. It took just one day and now I can log out without any problems at all. Many thanks MBNA for a great customer service. 5 stars well deserved.
Developer Response ,
Hi, we have identified the issue and you shouldn't be seeing this now. If you are still experiencing issues please contact us at email@example.com.
This is the only credit card company whose app lets you do everything you need, and lets you see all the information you need, as long as you press all the right buttons. In particular most firms make it almost impossible to work out when an interest free period ends, and therefore how much to pay a month to avoid paying interest, especially if you have done multiple balance transfers. The only improvement I could suggest is that a page showing all balance transfers, with amounts, and when they revert could be shown in one screen, as you do have to visit different places at the moment. Having said that, bonus points for showing it properly at all !
Developer Response ,
Hi, thanks for leaving a great review, we really appreciate it.
Terrible, not fit for 21st century use
Absolute rubbish. You need this app now for MBNA cards to function properly but I consistently do not receive any message from them when trying to make online purchases leading to them being constantly declined. No direct live chat or way to contact an operative via the app, instead it relies on driving you to a phone number on which to call them (completely missing the point of a 21st Century app), where you’re like to send 20-30 minutes to speak to someone...who will invariably NOT sort out your issue. I also have partner cards on my account for my wife, but she cannot even use this app when she installs it as inputting her card details leads to an error message as she is not the primary cardholder. Constant efforts to include her own phone number details as a secondary cardholder seem to make no difference either. This means her online purchases constantly get rejected with a message to “contact your card issuer to provide them with your phone number as part of the two stage authentication process”. In conclusion, seems to work fine if you don’t actually want it to do anything important but absolutely useless if you do. My advice is cut up your MBNA card like I’m about to, get another card provider, and install their much more functional apps. I have Amex and Virgin too and both are fantastic and leaps and bounds ahead of this rubbish.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Search History
- Browsing History
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- MBNA Limited
- 168.2 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © MBNA Limited 2018