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Note that certain features are available only in select countries or regions.

What’s New

Version 3.3

• Password reset now available for multiple Apple IDs.
• Performance enhancements and bug fixes

Ratings and Reviews

3.8 out of 5
366 Ratings

366 Ratings

Keny-aha ,

Your own personal IT guy!

This is one of the best things about Apple. I was worried my laptop had been hacked, easypeasy just to go to this app and chat to an advisor to get everything sorted. Took a half minute to figure out but was pretty simple once I got to chat. It’s a bit like having your own personal IT specialist with innate and intimate knowledge of Apple bugs at your beck and call. Turns out my “hacker” was just a High Sierra bug and I could rest easy that my bank account was not almost compromised. 10/10

MaxCelar ,

Chat not working

When I opened the first case, I was waiting for someone for half an hour only to later find out that someone was actually chatting with me but nothing was showing on my screen. When I exited the app and reopened it and opened a new case, I finally got to chat with someone. After a minute of chatting I stopped getting responses, so I closed the app to wait for a response, but then I received an email that my case was closed and when I checked the transcript, I realised none of my newer messages have gone through. My cellular internet was working fine all time. Apple should implement a “message delivered” indicator and improve the messaging part of the app otherwise this app is useless for many issues.

Indiegamer230💋🌈💎 ,

Apple did it once again!

I’m enjoying my new iPad Pro I got last Christmas and with modern day tech, sometimes we struggle with knowing how to do certain things or not now what to do if something goes wrong. This brilliant little app allows you to get help and support and FAST! I think it’s brilliant and a lot quicker to access the help that you need instead of having to browse through the internet. Overall, I love it!😀😃😄


Apple Distribution International
53.3 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.


English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish

Age Rating
Rated 4+
© 2019 Apple Inc.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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