Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: The Apple Support app and certain features are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at See for the Apple Privacy Policy.

What’s New

Version 4.4.2

• Performance enhancements and bug fixes

Introduced in version 4.4:
• Using iOS 15, it’s easier than ever to buy additional coverage for your Apple Watch or AirPods
• Updated compatibility for iPad mini (6th generation)

Ratings and Reviews

3.6 out of 5
1.3K Ratings

1.3K Ratings

SH20161220 ,

Watch sent for repair and unpaired no longer in My Devices

Just using the app for the first time and I like the experience overall. I was able to see my case if against my watch and the watch was conveniently listed under ‘My devices’. However, when I handed it in for repair, I had to unpair it. Did not realise that this removed it from ‘My devices’. Took some while for me to find out that the case I’d can still be found against the Apple Watch product. Is there some way of retaining the product under ‘My devices’ when it is undergoing repair? Or a separate section for devices being repaired?


Incompetent, lying bunch of buffoons

By far the worst customer service of all the customer services online. Not only are they incapable of given the correct information in terms of the functionality of the iCloud and devices, they take no responsibility for any more functions, blame you for things that are clearly network related and on top of that blatantly lying. Trying to get any answers or any resolution is completely useless. This stuff are not educated at all as to the functionality of the organisation no are they competent enough to give any real advice. This so-called senior advisors unable to provide any real support aside from telling you how there is nothing they can do about the issue and there is no one else in the whole organisation that can help. Pretty insane to accept this kind of low quality support after spending thousands of pounds over the course of 15 years on their products. They don’t understand loyalty they don’t understand help, heck they don’t even understand how to talk to you and to read the actual wards you write. Absolutely appalling.

zendoki ,

Very very good support process

Support for products will be the death of me one day, but not today. I work for myself so have to be pretty IT literate but every so often I can’t figure it out. I’ve been a Mac user for 25 years and their support has never failed to impress me even if they don’t know they are happy to listen and work with your suggestions. One more one occasion this has resulted in me and the agent solving a problem for a benefit of the wider community. The app is so easy. Log on, press call and I get a call straight back. My only gripe is that you are treated like an idiot initially but once you can show you know what you are talking about they quickly move you to a senior engineer. I rarely give things 5* but I really couldn’t suggest an improvement. Well done Apple. Well worth paying the extra purchase price.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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