Arriva UK Bus 4+

Worst app ever.

Please scrap this and bring the old app back into use. This is awful. With the old app it was so straight forwards, self explanatory, and easy. You just clicked where you wanted to be, journey planner, live map etc, you could flick backwards and forwards between the screens. With this, you don’t know where to click, once you go from map to find a journey, it just takes over the whole map, and no where to click off it. Have to come out and reload the whole app. I don’t know if there is a simpler way to do it, but why you would want to make things hard for people to use, I don’t know. To be honest, I’ve gave up on it. When I want to check a bus time now, it’s quicker to use google than fiddling about with this. You could at least put a live map back on as well. All you get on here now is a map showing you your route. No live map to see where the buses actually are. If it’s supposed to be, then it’s just something else that isn’t working. Also, on trip planner, the locations keep disappearing. Some days I can type in where I want to go, sometimes the location is already in the list, but other days the exact same location just won’t come up. Seriously, this app just causes extra stress to people at a time when things are already stressful enough? Why on earth get rid of the old app when it worked perfectly and there was nothing wrong with it, just to replace it with this useless thing?

Developer Response ,

Please update your app to the latest version. If you are having trouble with our app, we are looking at the known issues and will rectify them asap. In the meantime please contact arrivabus.co.uk/help/contact-us. MT

Awful - bring back the old app!

Was forced to download the new app last month and have had nothing but problems since. Tickets never display, barcodes don’t scan. Latest issue is my ticket wasn’t displaying. Closed and opened the app several times only for the ticket to display but shows an error and no barcode when opened with 3 days left on the ticket. Won’t let you buy tickets either. Deleted and redownloaded the app thinking this would solve the issue but now it says my ticket is downloaded on another device!!! I have spent £8 on new tickets in the past couple of days all down to this horrible new app.

Arriva have advised that they are aware of and trying to fix these issues and that drivers should still allow you to board when showing them the app screen but I have been met with nothing but resistance every single time. One driver even patronisingly asked “are you SURE that’s the new app?” Despite me showing him the screen which suggests their own drivers don’t even know what their new app is supposed to look like weeks after launching!! I wish it was the old app as it actually worked!!!!!!

Appreciate initial teething issues happen etc. and I have been slow to voice my annoyance because I’m pretty understanding but it’s been nearly a month since it launched and it’s costing me extra money. Sort it out.

Worst travel app I’ve ever used

The search function doesn’t pick up on points of interest, nor on roads that aren’t already part of a route. So how can users work out which is the best route to take to their destination. The route map is helpful, but doesn’t flag the actual stops, and the route itinerary only lists selected stops, making it unnecessarily hard to work out which stop you are aiming for, to help work out what time being s you want. And then, to cap it all, the timetable isn’t served as an easy to read html, viewed within the app, but as a pdf file which is supposedly downloadable. Why? Plus, clicking on the download link on my phone either does nothing or squirrels the pdf away somewhere where I can’t find it. The contrast to the apps provided by any train or coach operator is painful. And yes, I am using the latest version of the app! This app is so bad it is offensive. It smacks of a company treating bus users as third class citizens not worthy of anything better, rather than as paying customers they want to entice onto their service. Bus users, and the staff who work for Arriva doing their best to provide a good service to their customers, deserve way better than this.

Developer Response ,

I'm sorry you are having trouble with the Arriva UK Bus app. We are looking at the known issues and will rectify them as soon as possible. In the meantime, if you would like to contact our customer services team, please visit arrivabus.co.uk/help/contact-us. RO