ASDA 4+

The app is pretty straightforward to use and has some features like regular shopping lists which you can edit, though that whole process feels creaky. Considering I’ve been using it a long time it stills takes a while to do my shopping. What I find a little cheeky is the suggestions that pop up when you search for a specific item, frequently (though not always I must concede) the suggestions are for the highest priced products and unless you fully click through to the search results you do not see the full selection.

The delivery service is good and the drivers always polite. The online system which lets you know when your driver will be there is excellent, when it works!! 2 out 5 times the system see,s to be down!

The produce itself is of good quality but I would like to see ASDA do more to reduce its plastic waste, rethinking packaging, sourcing more products that have a higher green standard if you will, also highlighting seasonal and home grown veg and celebrating it!! They have done a great job with their plant based range, now I love to see some serious promotion of no plastic products! Give the consumer options! I couldn’t find a single no plastic option for shower gel!

I’ve been using online shopping with Asda for over a year now and have found this a life saver. I had an operation which meant I couldn’t walk for 3 months let alone shop! The app on the phone and website both worked well. Then Covid decided to rear it’s very ugly head and everyone went mental trying to get online and do the same it became very challenging. The website often crashed mid shop or whilst amending. It was very trying! Slots became impossible to
Get unless you booked weeks in advance. Then Asda became aware everyone was doing this to avoid missing a slot. I believe they then stepped up sorted the website out and ordering and it became functional again. I have stuck with it and give them the benefit of the doubt and I have to say I am impressed with their ability to not only fix the outages but also their organising of stock availability during the nightmare of people bulk buying. I have to say I still shop with Asda every week and although sometimes items aren’t available (as the same in any other Supermarket) most of the time they get it spot on. The drivers are extremely helpful and always on time. I love online deliveries for the bulk of my shopping which means if I have to go out, it’s only for a small amount of items and not very often. Thank you Ladies and Gentlemen of Asda for all your hard work and dedication.

The app can be really temperamental, it often gets stuck and has to be shut down and restarted started after it spends 10 minutes just trying to load one product. Not really the apps fault but ASDA clearly don’t put all products they have available on the app, for example cauliflower rice, the frozen steam bags are always available in the stores in my area but it is never actually available online, even though I have been sent it as a substitute to the normal rice bags? It’s rather annoying to not be able to order it when I know perfectly well that they will have plenty when I go into store. although you pay 40p for bags you don’t get them, half to most of the shopping turns up not in bags soo yeah thanks for that. also staff hardly every get the idea of cross contamination and you end up with salad vegetables such as cress in the same bag as fresh meat and fish, the irony of the fact they only use a bag to allow cross contamination and potentially poison you is not lost on me! I’ve complained re cross contamination multiple times and they clearly don’t care, as they continue to do it, what’s worrying if they don’t understand that basic and simple food handling concept, aka don’t put a bag of raw salmon in with an open box of salad cress and strawberry’s, what other food handling practices or they incapable of grasping?