The ASOS app is home to more than 850 brands, over 85,000 products, free delivery and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be.
More ASOS app perks:
• Apple Pay for easy, speedy checkout
• Style Match – just take a picture, or upload one, and we’ll find similar products for you
• My Recommendations, AKA a tailor-made edit personalised for you
• A seamless experience between devices (synced Saved Items and shopping bag)
• Sale alerts and promotional nudges, so you’ll always stay up to date
• Handy catwalk videos and 360-degree views of products
• Delivery to 242 countries worldwide
*New update alert* Buy The Look has had a refresh! If you love how our models are styled, this new release will make it easier to create exactly the same 'fit!
Ratings and Reviews
Excellent refund/review service and quick delivery
I have been using ASOS since 2019 and have noticed improvement to the service year on year. Each year I purchase the £10 premium next day delivery service, which is great as you can either pick up items from a local shop or have it delivered on a day it suits you. I find the item reviews and pictures from real people really helpful and, whether or not I return an item, I much prefer the experience to shopping in real life, i.e never finding the size I need in shops. I probably place around 6 orders a year and it is exciting every time I get the packages and trying things on in my own home. I love having a ‘wish list’ as it makes it very easy to place an order when the frequent discount codes are available (every couple of months). Yes, there are some hit and miss items, but most of my wardrobe is composed of ASOS, so that’s saying something. I have always found the returns process to be really easy and quick and receive a refund of any items within a couple of weeks of returning them. This might sound sad, but ASOS really makes a difference to my life and I am and will continue to be a very happy customer! :-)
I absolutely love ASOS! It’s my favourite shopping outlet and always my go-to for outfits/gifts etc. The app is so easy to use and every transaction I’ve had (until my most recent one) has been smooth and easy! The next day delivery is brilliant. I order frequently from here and I’ve never had a problem, returns are usually done quickly and no hassle. I purchased an item on 8th Feb which was a gift for my other half, his birthday is today and the item is too small, the 28 day return period ended yesterday but I contacted ASOS as they are usually so amazing and explained the situation, I would have been happy with an exchange or a credit note yet even though I’m a loyal regular customer that spends a lot of money with them they have refused to help me. I totally understand the policy but I’m really disappointed in this outcome as I run my own business and I look after my loyal customers as surely you want to take care of the people spending money with you and keep them happy? I get not having a refund but an exchange or credit note would surely not have been too much trouble. It seems greedy like many other big chains have been during the pandemic. I will think twice before using ASOS for gifts again. Not happy at all
Loving the trends in offer !!
I have been really enjoying ASOS and the great pieces on offer. I am able to find something for any occasion and returns are so easy which I find really helpful for finding the right size/trying more than one option. I also love the range - plus size and items I love in more than one colour.
Next day delivery has also been super for getting items nice and fast. Only complaint is that my last order took three days to get to me even though I have an annual next day delivery subscription. DPD are usually great, however I got a email from them this time with a picture of where they left my notice card saying they missed me but it was not my house and I had been in all day (Saturday 14th July). I was not able to contact them so thought it might be worth notifying you. They then said it would be delivered on Sunday and so I again stayed home all day and they did not attempt to deliver again.
Hoping it does not happen again as I otherwise love the service - thanks!
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