AUTODOC: find car parts online 4+

Having a German company selling parts at a realistic prices is one thing ... some AUTODOC prices are good. However you may as well be blind when ordering , no real info on parts... when does free post kick in. ... I need to ask Questions .... but who to... I am slightly thick. another pain is constant change of discount , I picked spares all week only to find my bill going up and down like a lift. HOWEVER...this all aside as long as my part get to me a.s.a.p. I will be happy and they are correct for my car. I don’t think a company like AUTODOC needs any gimmicks. German efficiency should win the day…..
Ok
Got the parts…my order was based on a good returns policy …only now I need to return unused parts AUTODOC ask every question under the sun and make it very difficult to return parts.. Lloyds motor spares in the UK . I returned spares with no problem at all, with a full refund.
Not sure I will get that with AUTODOC.
Don’t think I will use them again

Hello!
Thanks for detailed feedback.
The descriptions of our products contain their technical specifications and OEN-references to guarantee their compatibility with a certain vehicle. Before placing an order, you should check the OEN indicated in the description of the item.
For return of goods you need to fill out request in your personal account or you can do this on our website. We will receive it and send you detailed return instruction.
There are many ways you can contact us to make questions: at support_app@autodoc.de, at info@autodoc.co.uk, via live chat. Feel free to do so, we are always at your disposal.
Best regards,
Your AUTODOC team

It’s a difficult decision.
Good points are most definitely the prices of the products and the extensive range you offer with further discounts ontop of bonuses thus making it massively cheaper than other competitors im sure. But all good being said is then shadowed by the bad points. So delivery is not a massive issue but when compared to prime and other providers then it’s a big impact to people. As wel theirs a really big problem with your order transactions and I ordered mine on Sunday and then it’s taken 3 days Monday Tuesday Wednesday to finally be confirmed and accepted and I only placed the order really for mainly the belt I purchased is a great price and I’m desperate for it ASAP but the time taken on your end isn’t working for me. I’ve gone and purchased another from elsewhere but il use the others as spares in case.
Also the customer service responses areVERY much useless having not had a reply from them since I’ve been trying to contact since I placed the order to get an update on the delivery date and it’s taken until now to be contacted and everything is failing now in customer services for the evidence that they’re not even responding to direct messages yet you’re contacting me regarding a rating on an app. I think it’s laid out as far as business goes and customer relations it’s none existent unfortunately.

Hi Deacon,
Sorry to hear about these issues.
Please, contact us at support_app@autodoc.de and specify your order details.
We'll be glad to sort everything out for you.
Best Regards,
AUTODOC Team.

So I ordered a part from the website (a dpf for a bmw) £300, notably cheaper than anywhere else and I was worried after reading the negative reviews but held my breath till it arrived. The part came after 6 days and fit no problem. So on that I’m personally very happy. A) part was great value and B) it fit and worked.
I downloaded the app after and then read the reviews and got worried. But a lot of these could be avoided with minor upgrades to the app and website. As the only way to guarantee the right part is to give them your vin number both the app and website should have somewhere for you to put this then you know you are getting the right part (a lot of negative reviews are from people getting the wrong part) and also the other thing that seems reoccurring is that people have ordered things then find out it’s out of stock. An easy way to fix this would be to give a filter on the app so you have the option of only seeing parts in stock (maybe even show stock levels so people know if the item is getting low) if these 2 things were fixed it would be a 5 star app and there would be a lot more happy customers.
I’m from the U.K. and the items are dispatched from Germany so it takes 2-4 working days for stuff to arrive.

Dear customer!
Thank you for your feedback. We're quite surprised to see your review. Your suggestions are very useful for and we will take into account your comments regarding improving the service provided.
Best regards,
Autodoc Team.