Aviva DigiCare+ Workplace

Name: Aviva DigiCare+ Workplace
Rating: 4.8 (7234 reviews)
Author: Aviva PLC

Lifestyle

Free

7.2K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Aviva PLC
Language

EN
English
Size

56.3
MB

Take control of your health and wellbeing Our Aviva DigiCare+ Workplace is a smartphone app, powered by Square Health that puts the guidance and care you need to help detect, manage and prevent physical and mental health problems at your fingertips. So, you can look forward to a healthier future, by looking after yourself today. What’s included: Health Check - this annual service via a simple self administered finger prick blood test looks at 20 different health markers to spot problems early, including diabetes risk, cholesterol status and liver health. Digital GP - is a private doctor service providing quick access to clinical advice and guidance. This service is not to be used for emergencies. Nutritional Consultations - advice and guidance on optimal eating plans, how to change your relationship with food and breaking bad habits. Mental Health Consultations - to help with many types of issues, from workplace stress to money worries, big life changes and more. Includes bereavement support for the unfortunate times when you need it. Second Medical Opinion - for an expert opinion on your initial diagnosis and treatment plan. These are UK based clinicians. NOTE: Access to Aviva DigiCare + Workplace is by invitation only via your employer. Terms & Conditions in-app and must be consented to at registration. Aviva DigiCare+ Workplace is available to residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man, at home or abroad. Must be downloaded in the UK prior to use. (Mobile data charges may apply)

Ratings & Reviews

4.8

out of 5

7.2K Ratings

Online Doctor Consultation.
05/09/2023

danny1608
I booked an appointment on the appTo have a video consultation with a doctorIt was really easy to book you can type in what your symptoms are and you can attach upto 3 photos of you need too. Just before the time of the consultation I logged onto the app clicked the button to join consultation and I was put straight through to a doctor. She was lovely really helpful and knowledgeable of why I had contacted the doctor. Within 3 minutes of the call ending I had an electronic prescription sent through to my email address for me to take to any chemist. All together brilliant service. Thank you.

Developer Response
Hi Danny - thank you for leaving such a positive review, we are so pleased that you have had a great experience using the services within the app! Kerrie, Aviva
Online Doctor Consultation.
05/09/2023

danny1608

I booked an appointment on the appTo have a video consultation with a doctorIt was really easy to book you can type in what your symptoms are and you can attach upto 3 photos of you need too. Just before the time of the consultation I logged onto the app clicked the button to join consultation and I was put straight through to a doctor. She was lovely really helpful and knowledgeable of why I had contacted the doctor. Within 3 minutes of the call ending I had an electronic prescription sent through to my email address for me to take to any chemist. All together brilliant service. Thank you.
Developer Response 15/09/2023
Hi Danny - thank you for leaving such a positive review, we are so pleased that you have had a great experience using the services within the app! Kerrie, Aviva
Disappointed
22/05/2023

Pont5
HiI booked a consultation with Ms Walkiriia Bass today at 3pm. She informed me that the consultations are recorded for training purposes. I declined my consent as I don’t feel comfortable having my sessions recorded. I believe this is a very sensitive, and highly confidential part of my mental health that I want to keep private between me and my counsellor. She also informed me that every consultation would be with someone different. I am entitled to 6 sessions through my employer, why can’t I book with the same person, if I did continue? I am very disappointed by this. Also, I gave a brief statement as to why I needed counselling when I applied online for a session. Ms Bass informed me that this information was not made available to her. Why?Can you please consider the 3 important points I have made above regarding your service which I am deeply saddened that I cannot pursue further and now seek help elsewhere. Nia Jones

Developer Response
Hi there Nia, thank you for your review. Please can you send an email to Digicarehelp@squarehealth.com so that we are able to address these issues with you directly and help where possible. I am sorry that you have had a negative experience, please allow us to put this right. Kerrie, Aviva
Disappointed
22/05/2023

Pont5

HiI booked a consultation with Ms Walkiriia Bass today at 3pm. She informed me that the consultations are recorded for training purposes. I declined my consent as I don’t feel comfortable having my sessions recorded. I believe this is a very sensitive, and highly confidential part of my mental health that I want to keep private between me and my counsellor. She also informed me that every consultation would be with someone different. I am entitled to 6 sessions through my employer, why can’t I book with the same person, if I did continue? I am very disappointed by this. Also, I gave a brief statement as to why I needed counselling when I applied online for a session. Ms Bass informed me that this information was not made available to her. Why?Can you please consider the 3 important points I have made above regarding your service which I am deeply saddened that I cannot pursue further and now seek help elsewhere. Nia Jones
Developer Response 09/06/2023
Hi there Nia, thank you for your review. Please can you send an email to Digicarehelp@squarehealth.com so that we are able to address these issues with you directly and help where possible. I am sorry that you have had a negative experience, please allow us to put this right. Kerrie, Aviva
App is crashing after the latest update
08/05/2024

Kingam739
Until latest update everything was working well, after the update the app started to crash at the moment I am trying to open it.Edit:The customer support contacted me and advised to clean cache in safari. That fixed the issue.

Developer Response
Hi there, really pleased to hear that we have been able to help fix the issue - enjoy the services available to you! Kerrie, Aviva
App is crashing after the latest update
08/05/2024

Kingam739

Until latest update everything was working well, after the update the app started to crash at the moment I am trying to open it.Edit:The customer support contacted me and advised to clean cache in safari. That fixed the issue.
Developer Response 10/05/2024
Hi there, really pleased to hear that we have been able to help fix the issue - enjoy the services available to you! Kerrie, Aviva
Woeful Mental Health Service
24/08/2023

Rynewulf
Their mental health experts regularly struggle with technology, while working for a digital distance based platform.The 30 minute max sessions give virtually no time or any work at all, and besides verbally agreeing to a future time and date in-call there is no way to contact the mental health staff at all or organise more than one potluck session with a random staff member.This is besides repeat instances of the mental health workers inquiring into past sessions you may have had with other workers in strange ways in app despite supposed confidentiality, and openly complaining about using the platform.Improve the platform so its fit for function, and work with people who don't think phones are newfangled inventions from the future

Developer Response
Hi there, thank you for your feedback. Please can you write to us at digicarehelp@squarehealth.com so that we can look into this further for you? We do not want you to have a negative experience of the services available to you and this will enable us to do as much as we can to improve this, however we would just need a little more information in order to do this. Really appreciate this, thank you - Kerrie, Aviva
Woeful Mental Health Service
24/08/2023

Rynewulf

Their mental health experts regularly struggle with technology, while working for a digital distance based platform.The 30 minute max sessions give virtually no time or any work at all, and besides verbally agreeing to a future time and date in-call there is no way to contact the mental health staff at all or organise more than one potluck session with a random staff member.This is besides repeat instances of the mental health workers inquiring into past sessions you may have had with other workers in strange ways in app despite supposed confidentiality, and openly complaining about using the platform.Improve the platform so its fit for function, and work with people who don't think phones are newfangled inventions from the future
Developer Response 05/09/2023
Hi there, thank you for your feedback. Please can you write to us at digicarehelp@squarehealth.com so that we can look into this further for you? We do not want you to have a negative experience of the services available to you and this will enable us to do as much as we can to improve this, however we would just need a little more information in order to do this. Really appreciate this, thank you - Kerrie, Aviva

Technical debt updates – improved login module for speed, simplicity, and better user experience.

Version 3.4.0

01/12/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics