AXS Tickets 4+

Every negative review I’ve read is people complaining that tickets aren’t released to them until soon before the event. I believe this all to be ‘boomers’ not understanding it’s in a bid to stop overpriced ticket resale, and resale scams. The app is very reliable, and it’s made very clear prior to purchase that tickets won’t be given to you until upto 48 hours before the event. This system has no effect on the allocation of your seat or ticket, if you purchase a ticket, you are still guaranteed it.

Purchased tickets, to then find out AXS won’t release them to you (they completely mislead you on their website), until ‘a few days before the show’ (no vague at all…). No excuse whatsoever to deprive a customer from their tickets, after they’ve already paid for them. Then look at reviews to find the insurance is a sham and loads of people are hanging in limbo days before their events worried they won’t get the tickets in time… I have to book flights, hotel, etc., for my event and really not looking forward to stressing about whether I’m going to get my tickets in time. Spare yourself the stress and anxiety and spend a few more £ for Ticketmaster or other companies that will actually provide you with your tickets when you pay for them (how it should be). Once again, NO excuse whatsoever for holding tickets from customers. Oh, good luck trying to speak with Customer Services via CHAT only, a complete joke trying to make it work… Never using AXS again and would strongly recommend you to save yourself the trouble and don’t let this messy company take you for a ride…

I’m new to this system, I’ll give you. I wasn’t impressed that the O2 was taking this step of basically excluding folk who didn’t have a smart phone from buying tickets for events at their venue (Welcome to London!). I have genuinely had to upgrade to a new smart phone in order to come to London to see my favourite sport! Not being able to access my tickets, I eventually found the number to ring for Customer Services where the disembodied voice faded in and out to the point of being indecipherable, not giving me the best experience or filling me with confidence in the service. Then, to find myself hanging on the line to speak to someone at AXS’s Customer Service for nearly 25 minutes (is that really good service?) to help me find my tickets on the app, I was not impressed, to say the least. In fairness, when I actually spoke to a CS representative, he was most helpful & we got there in the end. Unfortunately my experience of AXS so far hasn’t been the best. I guess it can only improve from here on....