Get help, 24/7, Monday - Sunday.
Babylon powered by eMed gives you easy access to GPs, Physios, Advanced Clinical Practitioners, Mental Health Practitioners and Pharmacists, day and night, right from your device.
We are here for you when
You need an appointment 24/7, day and night
You need medical advice, referrals, sick notes, and prescriptions
You need help for the whole family, including children
You want to be seen from home on your phone or device
You want to choose who you see - we have 5 types of experts ready to help:
Advanced Clinical Practitioners
Mental Health Practitioners
You want same day prescription collection from any UK pharmacy or same day delivery on prescriptions in London
You need a referral to a specialist
You need help when you’re away. With our private service, you can get help when you’re travelling, at home or abroad *
* Patients can be seen when abroad, excluding: North America (USA and Canada), Germany, China (including Hong Kong), Australia, New Zealand, South Africa
HOW DOES IT WORK?
• Download the app for free
• Book video or audio-only appointments with a range of clinicians at a time of your choice
• Prescribing clinicians can send an electronic prescription straight to the UK pharmacy of your choice or choose same day delivery in London
GP AT HAND - GET FREE, 24/7 ACCESS TO NHS CLINICIANS
GP at Hand patients can book video appointments with a range of NHS clinicians, including GPs and physiotherapists. Appointments are free, available 24/7 and you can choose a time that suits you. In-person appointments are also available at our London clinics.
To register you will need to switch from your current GP practice. Once an application is made, a registration period will apply before you are able to access the service.
If you have BUPA private medical insurance, you can speak to a clinician via the Babylon app for free. Just enter your BUPA membership code when registering.
Your data is always safe. We’re regulated by the Care Quality Commission (CQC) for our doctor appointment services in the UK. Our clinicians are experienced and our doctors are GMC registered. We take data security extremely seriously and wWe are compliant with ISO 27001 as well as adopting robust safeguarding measures to protect all medical records and personal data.
Download the app for free and take control of your health.
Hello! We’ve made some improvements to our app. In our latest version, we’ve:
- Improved the general look and feel of our app.
- Fixed bugs and improved stability to enhance your overall experience.
Ratings and Reviews
When we’re feeling off-colour, the annoyance of scheduling appointments only makes us feel worse. This app puts a lifeline to a doctor right in our pocket so we can get health advice without leaving our couch. It even monitors our concerns to help us stay in tip-top shape. Sure beats sitting in the waiting room.
Best choice if GP
I’ve been using a different online NHS services but unfortunately, couldn’t add my under 16 child to the same account. It wasn’t a problem with Babylon GP, so I swapped without hesitation. Now I have my own account with the linked profile for a child. There are always available appointments - no fuss, no hanging on the phone at 8.30AM only to be let down, like in the case of most of the GO clinics. I can schedule the appointment at my convenience and choose the time that I find suitable. They have a good range of local clinics within London in their books, so getting a face to face follow up appointment isn’t a big hassle either. My only advice would be to ensure that you’ve made all the arrangements to have a backup up plan in case of the repeat prescriptions, as they’d be reset once you swap and you’d have to book a face to face health check with Babylon GP At Hand’s clinic to issue renewed prescriptions, as you will temporarily lose the access to the online pharmacy/NHS app’s orders.
Update: every appointment so far was very thorough and informative. I felt like I’m being listened and referrals were made without a fuss without any stone left unturned. Every medical professional has been very empathetic and friendly. Overall, the level of care meets the standards of privately funded healthcare services and has left me pleasantly surprised.
Excellent until it comes to collecting the prescription
I’ve used the Babylon GP service on several occasions and it really is excellent. Every video consultation has been on time and with a GP who really listens and understands. Unfortunately the service is let down by the difficulty of then getting the prescription through to my local chemist. Chemists close to me did not seem familiar with accessing the prescription sent to them, on several occasions it had not arrived. So whilst the appointment with the Doctor worked absolutely as it should, I then spent the rest of the day back and forward to the chemist, then trying to call Babylon helpline which is always very busy, calling the chemist and getting very frustrated. I will use Babylon again as I get it via my bupa policy and what a great thing it has been especially in lockdown. However please refine your prescription sending system as it’s incredibly frustrating and made me think I may as well have battled with my own GP.
Whilst the reply from you was welcome, it’s rather late to offer help receiving my prescription now as a week has passed. Improve this facility and it is a fantastic service. As it is it’s very frustrating.
Developer Response ,
Hey, Thank you for your feedback & I am sorry to hear of your experience. We are currently working to improve the prescription workflow. Please contact me via email@example.com with the subject line "Governance Team - App Store" with further details, so I can look into this for you and assist if you still require your prescription. Kind regards, Karol CSAT Manager
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Babylon Partners Limited
- 131.4 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- © Babylon Partners Limited