With the dedicated Traveller app, everything you need to use the service is on your smartphone.
You can show your membership card on your phone and keep track of how many visits you have left.
Other features within the app include:
- A full list of the available lounges, spas, nail bars and restaurants and how to find them.
- Information on what visits you’ve used and how many free visits you have left.
- Ability to purchase more visits.
The Airport Lounge service and app are provided on Barclays’ behalf by Lifestyle Services Group Limited and DragonPass International Ltd.
If you have any problems with the app please contact Lifestyle Services Group on firstname.lastname@example.org
This app can only be used by Barclays customers who hold a qualifying account or pack.
Bug fixes and improvements.
Ratings and Reviews
I have no problem with the app though it would be useful to have the facility to save the DragonPass card to wallet. Don’t always have access to internet until actually in the lounge and not sure you could access the card via the app without internet.
Would also be useful to maybe call the app DragonPass so as to link it to actually what it is
I also found that like most apps sometimes they crash. Instead of moaning on here I thought of a couple of things to try to fix it and on my first attempt was successful. Simply by deleting the app and reinstalling it I was able to log in again and now enjoy full access again. As for the background location, I simply switched it off as I don't need it as I'm sure I'll know which airport I'm in and be able to search manually if required. I'm sure as well that most of the bad reviews are from people who are trying to use the app who aren't eligible and so will never be able to access it until they pay for the privilege like everyone else who is eligible.
A bad app for a product that is Misold by Barclays
I have waited for over 2 years for the problems with this app to come to an adequate solution that is of customer benefit, but I can not report ROH confidence that Barclays are mid-selling their travel plus pack as something that is suitable for regular travellers.
I can assure Barclays that an app that hangs, crashes or cannot login and provide lounge staff with your membership number on almost every occasion is simply not acceptable in 2018, and with lounge access being an item that may tip the balance towards their product, I can also report that not all lounges listed on the app indeed accept Dragonpass. (Seoul’s Incheon Airport Lounges as an example).
Unreliable, slow and completely inaccurate information render this app, and therefore the Dragonpass Barclays partnership product, useless on all fronts.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Lifestyle Services Group Ltd
- 171 MB
- Requires iOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2015 Lifestyle Services Group Ltd