Good Food: Recipe Finder 4+

The content is as good as ever, but the latest App is clunkier than the previous version, especially the My Collections section. The lay-out in My Collections is not as easy to view as before & the recipes take a very long time to load. I frequently cannot find recipes even though I know they are saved and end up resorting to the search function on your main homepage to find them again. Worst of all, it no longer says how many recipes are in each collection! This is very disappointing, as my four seasonal collections had been competing with each other to have the most recipes and now I do not know which one is winning! Thanks

Thank you for your review. We really appreciate your feedback on the app, it helps us to improve your experience. If you have any other ideas or suggestions, please don't hesitate to e-mail us at goodfoodapps@immediate.co.uk. Best wishes, BBC Good Food team

1 star as there is no way to review with zero stars!!! Used to be a great app, I’ve spent many years building up my recipe collections and overnight it’s all gone 🤬🤬🤬 beyond devastated. I subscribed against my better judgement as I am an overseas subscriber to the magazine and honestly think anyone who subscribed to this should have it free or at least a heavy discount! I can access my recipes through the webpage but NOT through the app. The unhelpful advice received after emailing about my problem was remove app and re-download it which I’ve done, then told its a problem with my phone and take it to apple, I explained it’s the same on my iPad and was told that’s broken too…..really? When I then explained it works through the website so the problem is with the app I was told bluntly to use that and not sure why I’m complaining! I was also told even though everything is gone I can now save new things and to just open up webpage and search and save all that I’d lost…..speechless, do your staff on the phone even know how time consuming doing 5 recipes let alone around 500?!? I want to use the app as I always have, I don’t want to have to use the website especially as I’m now paying for it and the website is free!!!!!!! Utterly disappointed and furious at all of my years of collecting are gone with no explanation nor apology

Good Morning,

We're so so sorry this has happened and cannot apologize enough for your disappointment and frustration. We've loved having you as a user for so many years and are so sorry you can't find your recipes via the app. If you could please update your app to version 3.0.4 in the app store to ensure you have the best possible app experience.

This app is a separate offer to the BBC Good Food magazine subscription I'm afraid. We are working towards being able to provide a combined subscription opportunity and we will let users know as soon as this is available.

I'm aware you've emailed us already but please feel free to email us again at goodfoodapps@immediate.co.uk as we are always here to try and help solve your issue as best as we can.

All the best,

BBC Good Foood Team.

Now 3 months since I subscribed using my iPad. Still can’t use it on my phone, despite raising the issue to support multiple times. They tell me family sharing might work, but that would mean creating a second Apple account on my iPhone, which I don’t see I should have to do. Every other app, and until this upgrade this one, worked on multiple devices linked to the same Apple ID. Try restore purchases - it grinds away for a mo, then shuts down. Try subscribing on the second device, it tells you you are already subscribed and defaults back to the page offering a free 3 month trial. No way to log in or get past that on the second device. Incredibly disappointed

Hello,

Many thanks for your message and we are deeply sorry for any inconvenience caused. Please send an email to goodfoodapps@immediate.co.uk and the team will take a further look into this issue. We would really love to fix this issue for you and are sorry if you are disappointed with us.

Best,

BBC Good Food Team.