BDO Online 4+

Redirected me from my old mobile banking to download this new version but since downloading it couldnt even log in, I got locked out from my acct because of too many attempts to log in, eventhough I always put in the correct login details it still always fails! I tried resetting the password multiple times but it always fails as well because I couldnt receive the otp thru my mobile phone. I emailed them since I am living abroad and cant get a hold of their international helpline, but it’s been months and still no response to my email, all my payments got delayed, had to ask my relatives in the PH to pay for it in the bank because I already incurred penalty as I didnt manage to pay on time as I cannot login to the app!!!! Such an inconvenience! Now I cant even see what’s happening to my money because I still cant access this app!!! IT’s been months and this issue is still not being addressed!!!

Always get a message to download this new app, now I downloaded this app and it lock me out. I have to call customer service. That would be fine if im in the Philippines and i have 1 hour and 30 minutes to wait before i can speak to a rep, your customer service is already busy with so much problems plus this. I’m so feed up with all the problems with this bank, from multiple declined transactions abroad to card on hold and not able to use my own money to this account lock. Will be home next year definitely closing all my account from you guys.
BDO does find a way, WAY TO MAKE EVERYTHING A PROBLEM!

As always with BDO, this app is not fit for purpose. The main issue is that the password for your BDO account is different on this app than the previous app & the BDO website. Of course this isn't explained so you'll keep locking your account.

When trying to login the is no option to use a Password manager despite the old app supporting password managers. You are also unable to paste anything into the password field. What does this stupid restriction force users to do? It makes them use simple, less secure passwords because it's too difficult to type complex passwords into the field.

The entire security team at BDO need replacing.