BDO Online 4+

Always get a message to download this new app, now I downloaded this app and it lock me out. I have to call customer service. That would be fine if im in the Philippines and i have 1 hour and 30 minutes to wait before i can speak to a rep, your customer service is already busy with so much problems plus this. I’m so feed up with all the problems with this bank, from multiple declined transactions abroad to card on hold and not able to use my own money to this account lock. Will be home next year definitely closing all my account from you guys.
BDO does find a way, WAY TO MAKE EVERYTHING A PROBLEM!

As always with BDO, this app is not fit for purpose. The main issue is that the password for your BDO account is different on this app than the previous app & the BDO website. Of course this isn't explained so you'll keep locking your account.

When trying to login the is no option to use a Password manager despite the old app supporting password managers. You are also unable to paste anything into the password field. What does this stupid restriction force users to do? It makes them use simple, less secure passwords because it's too difficult to type complex passwords into the field.

The entire security team at BDO need replacing.

Sadly, the app mostly lags and sometimes, it says incorrect password. High risk of account being locked. Actually I was locked several times even if I just changed my password and clear cache my engine. Their system is still rudimentary. I was hoping they have and online support tech so they can do a live chat with customers concerns. It takes ages for them to answer emails of request from online banking saying that there are not enough people to respond to emails. This is a big company but they dont invest on people at all. They only care about profits. Not enhacing their online and security system. I feel bad about this.