Be Connected - Bristol Energy 4+

Bristol Energy

Designed for iPad

    • 3.8 • 184 Ratings
    • Free



With Bristol Energy’s Be Connected app, you can:
• Easily send us your meter readings
• View your account balance any time
• Understand your energy usage by month or year
• Ask for a smart meter

If you have a smart meter which we’re communicating with, you can:
• Understand your energy usage at half-hourly*, daily or monthly intervals and what you’re forecasted to use
• Set yourself alerts to identify when you’ve used more energy than expected
• Compare how much energy you’ve used with other similar homes
• If for any reason your meter is offline, you can send us meter readings
*Half-hourly and daily information based on the data you consent to sharing with us

Be Connected now supports multiple accounts for customers with second homes

What’s New

Version 1.9.0

Update to trial consent page.

Ratings and Reviews

3.8 out of 5
184 Ratings

184 Ratings

Spiro147 ,

So much information

So I have a S1 smart meter that was fitted 2 years ago by my last energy company, Bristol Energy can read it as well and I have changed the settings for readings to be done every half hour before they were set to daily. I have so much information now about cost and what I am using and it’s such a easy app to use.

g0akc ,

Server not responding

Seemed to work initially, couldn’t try everything as I’m a new customer and account not yet fully set up - it wouldn’t accept meter readings.

Now it tries to connect but just says server not responding.

Update - a week after switching the app shows some unrecognised serial numbers for our meters. It still gives a meaningless error message if I try to submit meter readings.

The website shows the gas meter ID and accepted a gas reading but not the electric. Error message says ring them.

When I ring the number given the robot tells me to use the app or online account - yeah, right! So patronising!

I hold on and eventually speak to a guy who doesn’t seem to have a clue. He eventually takes the electric readings but he can’t answer any questions. I’ve no confidence the meter readings will be properly lodged.

No response to any enquiries submitted online, days later.

So far unimpressed by their systems or customer service.

Ofgem should get involved!

Developer Response ,

Thank you for your review! We are aware of the issue and my colleagues are still trying to resolve what is causing this. The issue is only affecting a small number of customers but causing real frustration. We apologize and hope we can resolve it soon Thanks Anna

SamsAppReview:: ,

Makes my life easier

Free app, easy to use, runs smoothly, shows me my monthly usage compared to previous years, very easy to submit my meter readings, easy to contact Bristol Energy, who are actually very responsive (keep this up please Bristol Energy, it’s one of the reasons I’m staying with you!). Overall verdict 5/5 yes I recommend this app.

Developer Response ,

Thank you so much for such great feedback. We will continue to do our absolute best. Andy

App Privacy

The developer, Bristol Energy, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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