Beep Beep Taxi 4+

This app is very useful as I am using taxis nearly everyday. Although at least 3 times in the past few weeks the taxi drivers have said that they have waited out side and cancelled the booking when I have been waiting outside my door and they have not turned up. I usually use this app for going to work but will be seriously reconsidering using so much if this keeps happening.

I have had the most horrific experiences (plural) with this app in the last few days. For weeks I have been comfortable that I would be able to use beep beep to get me home from my staff night out in Fife. The app even offered the option of pre-booking and paying by card. I didn’t pre-book and waited until the evening of my night out. First of all I went to a colleague’s house for drinks. I booked a taxi for 8 of us with beep beep. The app confirmed and all seemed well. The time for the pickup cane and went and no taxi ever came. Never knew what happened. Arrived at the hotel late as had to book another. End of night paid for my taxi to get home with beep beep. All went through. Shortly after a phone call saying that the taxi licensing laws won’t permit my journey. Why on earth take my money then (twice May I add- 2x £44). Still waiting on it to be returned. This app is seriously flawed and should be re-programmed to only let customers book journeys that are permitted by local taxi rules. I ended up stranded in fife. Luckily the hotel offered me a room for free. I don’t know what I would have done otherwise. 3-5 working days to get my money back! Unacceptable. Transactions are showing as Capital Cars.

Literally do not see the point in using this, Uber is so much better. You book on this the live tracker you get of your driver isn’t accurate, multiple times I’ve had to explain to the driver where to go like you’re the taxi driver mate you should know, whereas Uber just use sat nav so it’s nice and simple. Always seems to cost more than Uber and I’ve only used this whenever I wasn’t able to get an Uber due to being busy. Last trip I got from here was £10 for a 3/4 minute drive, and at the end of the trip the driver said it was a cash fare, now I was sure I had done it with my card and I asked him to check, he said it wasn’t a card fare, so I gave him the cash only to find out the money had been taken from my bank also. Can only phone them to complain and you’re lucky if you get an answer cause I’ve tried 3/4 times and had no such luck. Trust me, just use Uber.