Bestinvest 4+

Good app

Best invest are a decent company to invest with and this app is very useful for researching funds and investing then keeping track of the portfolio. There is one niggly issue with logging in to the app, it offers the set up via Face ID on Apple iPhone which I do but then when revisiting the app later Face ID does not work you have to set it up again. I have managed to set it up again it works a couple of times then it has to be set up again. There does not appear to be any support number for app tech issues.
I’m running IPhone 15 latest iOS.

I had a response from the developer who say they are aware of the issue for some users and are working on a fix. An update from myself - If log out of the app I have the issue logging in next time, if I leave the app without logging off on my return face recognition works.

Developer Response ,

Thank you for your review, we're happy that you've found the app useful for both researching investments and tracking your own. Apologies that you're having some issues with FaceID, unfortunately it is still not working as expected for some clients following a fix we put in last month. This is currently being investigated and we are hoping to put in a permanent solution as soon as possible.

If you do need help with anything or have any further issue please feel free to contact us on 020 7189 9999 during our opening hours or alternatively email best@bestinvest.co.uk

Thanks,
The Bestinvest team

Super easy for time poor investors

Really convenient and quick solution for tracking investments on the go. I’m super time poor (I’m enjoying the app so much I’ve carved time to type out this review!) so anything that helps me maximise my schedule efficiently delights me! Love that I can see my kids JISAs too all linked together on my account.

Developer Response ,

Thank you for your great review! We're happy to hear you found it helpful for staying on top of things and enjoy the linked accounts feature. We really appreciate the feedback!

Amateurish Design, unreliable service, poor functionality, high prices

The app design is low contrast and there is no way to change the colour scheme, contrast or the font size to make it more legible. For anyone older or with any visual impairment at all it is simply awful.

The app regularly fails to load data and the only way to fix it is to delete and reinstall and the FaceID rarely works for more than 2 days.

With regard to the product. Best Invest don’t have a stop loss function which is simply unforgivable and say they can’t implement one due to the custodian they use. Stop loss functionality is available from most of their competitors so I wouldn’t recommend their product on this basis alone.

A tiny range of US stocks are available and none from any European exchange. If you want to hold US stocks then you have to phone up and then some weeks later someone will complete it and you find out by not getting the error message.

There is little or no research available for equities or ETFs so you find yourself searching Hargreaves Lansdown and what there is is inconsistent.

Bestinvest seems to be targeting the Freetrade or first time investor demographic, but its prices are way too high. If you’re a hands on investor then get a different product. If I was opening an account again I’d do it with Interactive Investor.