Better Driver 4+

When I first bought the insurance and used the app I had no issues it had recorded all my journeys correctly and started and finished when when I’d turned my car on and off. Unfortunately things have not been going to plan as of late. The app will send me the notification saying I have started my journey when I’m in fact already half way. It will say it’s recorded my journey a good few hours after I’ve got to where I needed to go. Before each journey I make sure that all the things it needs to record my journeys are green which they always are however the lateness of the notifications still occur. I do get paranoid that it is not recording properly and that my insurance will be cancelled if it is not receiving the data properly.

To end on a positive, whenever I have needed to contact the company via phone, I have always been left happy by the quality of their customer service.

The best thing you could add to your app and overall is:
More info on what you’re driving score means, where you went wrong and where you can improve.
Be able to start and end journeys as the journey doesn’t always start straight away.
Take regular readings of the miles on the dashboard so that if journeys aren’t recorded correctly then the company can at least be updated on the miles that have not been calculated by the app.
Let you know what the weekly treat is in advance as an encouragement to drive better.
Have a better idea of the roads around the uk. I get low scores for my smoothness but I live in an area with lots of country roads and pot holes.

If these changes could happen this would be the best insurance I’ve used in the few years of driving. If not I don’t think I’ll return next year.

This app is ridiculously bad! I have been with carrot insurance for almost a year and it has stopped working 3 times. It randomly stops recording journeys despite never changing the required settings on your phone and a Bluetooth connection. Every time I try fix it and contact customer service it takes several attempts for them to actually solve the issue just for it to stop working 3 weeks later! The scoring for when it actually does record journeys is also strange, it rates smoothness, usage and speed but if you go over one speed bump at 15mph in a 20 zone you can bet you’ll be getting a score of 2/10… can’t think of a worse app!