BetterHelp is the convenient way to get professional help from licensed therapists and counselors online. With over 10,000 trained, experienced and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

• Over 10,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars


Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.


There are over 10,000 counselors in BetterHelp, each with at least 3 years and 2,000 hours of hands-on experience. They are licensed, trained, experienced and accredited psychologists (PhD/PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective field. They have been qualified and certified by their state professional board are completing the necessary education, exams, training and practice.


You and your counselor will get your own secure “room”. This will be your private place to communicate day or night. You can access this room from any internet connected device, wherever you are.

You can write about yourself, the things going on in your life, ask questions and discuss the challenges you’re facing. Your counselor will login to the same room and respond with feedback, insights and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.

Together you’ll work towards making a positive change in your life, accomplishing your goals and overcoming your problems.


You aren’t limited to a certain number of messages (“sessions”). The frequency of your sessions depends on your availability and the interaction between you and your counselor. You may prefer to have 3-4 short interactions per week, or 1 very long and thorough session. You can use the service as much or as little as you like, depending on your needs. Your therapist will work to accommodate your changing needs in a timely manner.



What’s New

Version 9.7

Thank you for using BetterHelp! We are constantly improving our app and delivering enhancements to the App Store. Every update is a boost to the app's stability, speed, and security.
- This version removes code elements deprecated by Apple.

Ratings and Reviews

4.2 out of 5
831 Ratings

831 Ratings

kiwicaiti ,

Great alternative to traditional counselling

For anyone who has previously put off counselling due to time, travel or cost - BetterHelp is a fantastic option! Having the flexibility to schedule sessions as and when you feel you need them and being able to do these sessions from the comfort of your own home is really fantastic. I'm based in NZ and the cost of the sessions is far more affordable than if I were to go and see someone face to face. It's also nice to be able to prepare for a session through the messaging service before having a video session or to follow up from a session by clarifying information discussed (for example, the name of a resource). The only thing I would echo from what others have said below is that the time difference can be a little frustrating as it does appear to only have USA based counsellors at the moment - if there was a way to bring other nationalities on board that would be amazing. I also had a rocky start with my first assigned counsellor but customer service were very understanding and helped me to find another counsellor who has been absolutely brilliant. I would absolutely recommend this as an alternative to traditional face to face counselling.

Developer Response ,

Thank you so much for such wonderful feedback! We truly hope things keep progressing well.

Crazy Neighbour ,

One of the best life decisions I made

I have been using Better Help for 8 months now. I started before this time with a counsellor who left me with a bad impression. I returned to the app two months later and noticed the change counsellor option. This generated profiles of several other counsellors who work with the issues and preferences I identified. I read these and client reviews carefully before finding my current counsellor. I haven’t looked back since.

My counsellor has been brilliant and has a good combination of counselling and coaching skills, which help me deal with past issues and identify new goals for moving forward in my life. I love that for the first several months I only communicated with him via phone as I’m not one to trust and confide easily and this sense of anonymity helped. We now do a combination of phone and video sessions each week. I see this as a valuable investment in my life.

I find the added bonus of being able to message my counsellor between sessions as well as our weekly hour is good value for money. My one wish is that they would introduce a fortnightly paying option as at some point in the future I envision reducing but not being so infrequent as monthly, which the only other pay option is per month.

Ross London ,

Algorithm needs improvement, there is no one size fits all

Very good but only after I was able to select a counsellor that I felt I was more suited for. The algorithm it uses to match you up with a counsellor needs a lot of work.

I think it would have been better if it matched you on what your issues were and what therapy you were looking for; in order that it matched you with the appropriate counsellor.

Instead it matches you based on things like sexuality and religion. Which yes I think in some cases does indeed need to be something that should be a requirement that is voiced. However Had I not been given the opportunity to select a counsellor myself, I would have never been matched with the counsellor I have today; who I continue to sing his praises. He himself is beyond 5 stars and is a true rare find, even now it brings tears to my eyes to think how fortunate I am to have found him. I was so close to giving up and thought that nobody could help me as nobody would be able to understand or help me process things in the right way. I felt like I was just a complicated basket case and a mess that nobody had the time to untangle. I am blessed to have found him and I would give a 5 stars if he was the thing I am reviewing, but I am reviewing the Betterhelp app and not him today.


Compile, Inc.
57.4 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Infrequent/Mild Medical/Treatment Information


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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