BetterMe: Health Coaching 12+

The BetterMe Facebook adverts had been following me around for a while. I was tempted by the one which actually showed Wall Pilates, and decided to give it a go with the 3 month discount offer. I’m so glad I did!! This App has changed my life. No kidding. I set out to modestly drop 6 pounds. I’m good at holding myself accountable, but the 28 day plan was perfect to keep me on track. More than on track! I now move more, eat better and drink more water every single day. Two months in, I have dropped 8 pounds (new target 10 pounds). But most importantly, for the first time, I am living with more awareness. I bought some bathroom scales, kitchen scales (no messing about) and invested in the BetterMe Band after a month for two reasons 1) to accurately track my steps from wrist to app and 2) for lifetime access because there’s so much still to explore. The subscription would have been a bit pricey for me after the 3 months. Note: This might have changed but there was no U.K. delivery country when trying to buy the tracker via the app. They do deliver though, so contact the support team. I did. It’s a great looking tracker too. Super comfortable with big, bright easy to read graphics and numbers. I love it. Feeling on top of the world. Thank you. Xx

Hello! We feel so proud of you! Thank you so much for sharing this amazing feedback with us! We sincerely hope that it will encourage other users not to be afraid to start and join a new healthy routine. And our wonderful team is always there for you to support and assist whenever you need encouragement or consultation on app usage. We attend to all details about how we can improve our services. So we have gladly shared your comments with our team for further discussion. Keep up sharing insights into your BetterMe journey. Kind regards, team BetterMe

I really like this app with information and guidance on exercise, meals, recipes and more. The exercise routines are effective and varied, with fitness routines, yoga and custom settings. Unfortunately my experience of the support system has been very disappointing. I have submitted two queries and had no answer to either. Not even a holding email. Don’t make the festive period an excuse guys, we are well into January as I write. My other gripe is that the app is free if you buy a Better Me band (fitness and biometrics tracker) and seems to be the most economic option if you plan to use the app in the medium or long term. Unfortunately the band seems unavailable to UK residents. (This was one of the queries to which I got no response). It means UK residents pay through the nose for the app due to Better Me’s own technology being unavailable to us. Will reluctantly look for an alternative once my initial subscription expires. Pity, because it’s a really good app.

Update - Better Me got back to me eventually citing very high demand for support just after Christmas, which I get. They DO ship to the UK and provided a link to enable me to order. As I said in my initial review I am very happy with the app and program, so thank you Better Me for sorting this out. All is well that ends well.

Hello! Thank you for your feedback!
We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers. Unfortunately, we are experiencing a high volume of support requests. Currently, we are working on broadening our support team. So, there will be no delays in the future.
There are two ways we can proceed. You can reach out to us with a request at gethelp@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 7-digit code from the auto-reply here.
UPD: We still cannot find your email request with details. Have you lately sent it to the BetterMe team? We are here to always help you. Best Regards, Team BetterMe

I tried the trial and was very amazed by all the features. I did find that some of the “newbie” exercises seemed a little bit “dangerous” to do if you’re at a very beginner stage (I wanted to try some with my mum but skipped some for her as I was scared she’d hurt herself).. I also wanted to try the challenges but they cost extra money - fair enough I thought as it was a free trial. When I finally decided to upgrade to the annual plan I was very disappointed that it still cost money to do the challenges.

I really enjoy the gym vs “at home” mode but I really wish they would have reps and maybe weight logging as part of the at home exercises too! A little calendar to create your exercises would also be handy as I find it nice to plan my workouts for the rest of the week with planned rest days. A top top top feature would be if you’d open up for some of these workouts to be amendable (i.e like Sworkit, 7even, JEFIT where you can build your own workout or amend a workout).. if these features were added I would rate this 5/5 and recommend it to everyone. But I’m excited to see what happens with this app going forward.

Hello! We appreciate that you pointed out what needs improvements. Our team is doing its best to present an enhancement of the existing features and add new ones. We hope that you will be staying tuned for future updates and keeping your app updated to the latest version to enjoy improved tools. Kind regards, team BetterMe