The BetterMe Facebook adverts had been following me around for a while. I was tempted by the one which actually showed Wall Pilates, and decided to give it a go with the 3 month discount offer. I’m so glad I did!! This App has changed my life. No kidding. I set out to modestly drop 6 pounds. I’m good at holding myself accountable, but the 28 day plan was perfect to keep me on track. More than on track! I now move more, eat better and drink more water every single day. Two months in, I have dropped 8 pounds (new target 10 pounds). But most importantly, for the first time, I am living with more awareness. I bought some bathroom scales, kitchen scales (no messing about) and invested in the BetterMe Band after a month for two reasons 1) to accurately track my steps from wrist to app and 2) for lifetime access because there’s so much still to explore. The subscription would have been a bit pricey for me after the 3 months. Note: This might have changed but there was no U.K. delivery country when trying to buy the tracker via the app. They do deliver though, so contact the support team. I did. It’s a great looking tracker too. Super comfortable with big, bright easy to read graphics and numbers. I love it. Feeling on top of the world. Thank you. Xx

Edit: the company reached out after I left a 1-star review to refund me the rest of the money. As you can see - you cannot cancel your subscription like any normal Apple subscription - it doesn’t even show up as an active subscription and people are getting caught out. I still find this to be very shady practice and shouldn’t have to chase them for a refund when they operate in this way. Edit 2: this company continues to reach out to me to ask me to change my reviews because they have “resolved” my issue. (Only partially refunded me after I had to fight for it and then refunding me the rest after leaving a poor review here). I stand by this being extremely unethical and your customers should not be tricked into paying unwanted subscriptions that are not visible on the App Store. If you want my “constructive feedback” then that is it - please set up your subscription like every other company on the App Store so people are aware and should also be notified when payments are being deducted and invoices sent. As most of the other reviews have said, this company takes your money with a hidden agreement clause and no confirmation or invoice of payment so you don’t even know they’ve charged you. This is AFTER you’ve cancelled your Apple subscription. I chased them by email several times and after getting quite angry, they finally agreed to refund me - BUT only refunded me one month versus the 2-3 (!!!!) months that they stole money from me. Bunch of crooks.

I have been working with Isabel for just over a year now & she has been a consistent, kind & supportive coach. She checks in every day, even when I haven’t messaged her in a few days, & always has something positive to say. I have been able to trust her to confide some difficult things because she has created such a safe space. When I have asked for specific guidance she has provided it but has also, gently, guided me when maybe I am going down a wrong avenue. I joined the app for a quick weight loss fix & Isabel has helped me to see it not as a quick fix but a way of life to be celebrated not rushed at. It’s all about doing it in a sustainable, measured way & not being cruel to yourself if you have a bad day, week or even a bad month. The Pilates routines are easy to fit into a busy life & there are loads of other workouts to choose from if you so want as well. Is it a little bit expensive? Yes, but if you are looking for a space where you are supported to genuinely change how you see yourself & your progress then this is it.

I really like this app with information and guidance on exercise, meals, recipes and more. The exercise routines are effective and varied, with fitness routines, yoga and custom settings. Unfortunately my experience of the support system has been very disappointing. I have submitted two queries and had no answer to either. Not even a holding email. Don’t make the festive period an excuse guys, we are well into January as I write. My other gripe is that the app is free if you buy a Better Me band (fitness and biometrics tracker) and seems to be the most economic option if you plan to use the app in the medium or long term. Unfortunately the band seems unavailable to UK residents. (This was one of the queries to which I got no response). It means UK residents pay through the nose for the app due to Better Me’s own technology being unavailable to us. Will reluctantly look for an alternative once my initial subscription expires. Pity, because it’s a really good app.Update - Better Me got back to me eventually citing very high demand for support just after Christmas, which I get. They DO ship to the UK and provided a link to enable me to order. As I said in my initial review I am very happy with the app and program, so thank you Better Me for sorting this out. All is well that ends well.