BetterMe: Health Coaching 12+

The BetterMe Facebook adverts had been following me around for a while. I was tempted by the one which actually showed Wall Pilates, and decided to give it a go with the 3 month discount offer. I’m so glad I did!! This App has changed my life. No kidding. I set out to modestly drop 6 pounds. I’m good at holding myself accountable, but the 28 day plan was perfect to keep me on track. More than on track! I now move more, eat better and drink more water every single day. Two months in, I have dropped 8 pounds (new target 10 pounds). But most importantly, for the first time, I am living with more awareness. I bought some bathroom scales, kitchen scales (no messing about) and invested in the BetterMe Band after a month for two reasons 1) to accurately track my steps from wrist to app and 2) for lifetime access because there’s so much still to explore. The subscription would have been a bit pricey for me after the 3 months. Note: This might have changed but there was no U.K. delivery country when trying to buy the tracker via the app. They do deliver though, so contact the support team. I did. It’s a great looking tracker too. Super comfortable with big, bright easy to read graphics and numbers. I love it. Feeling on top of the world. Thank you. Xx

Hello! We feel so proud of you! Thank you so much for sharing this amazing feedback with us! We sincerely hope that it will encourage other users not to be afraid to start and join a new healthy routine. And our wonderful team is always there for you to support and assist whenever you need encouragement or consultation on app usage. We attend to all details about how we can improve our services. So we have gladly shared your comments with our team for further discussion. Keep up sharing insights into your BetterMe journey. Kind regards, team BetterMe

I really like this app with information and guidance on exercise, meals, recipes and more. The exercise routines are effective and varied, with fitness routines, yoga and custom settings. Unfortunately my experience of the support system has been very disappointing. I have submitted two queries and had no answer to either. Not even a holding email. Don’t make the festive period an excuse guys, we are well into January as I write. My other gripe is that the app is free if you buy a Better Me band (fitness and biometrics tracker) and seems to be the most economic option if you plan to use the app in the medium or long term. Unfortunately the band seems unavailable to UK residents. (This was one of the queries to which I got no response). It means UK residents pay through the nose for the app due to Better Me’s own technology being unavailable to us. Will reluctantly look for an alternative once my initial subscription expires. Pity, because it’s a really good app.

Update - Better Me got back to me eventually citing very high demand for support just after Christmas, which I get. They DO ship to the UK and provided a link to enable me to order. As I said in my initial review I am very happy with the app and program, so thank you Better Me for sorting this out. All is well that ends well.

Hello! Thank you for your feedback!
We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers. Unfortunately, we are experiencing a high volume of support requests. Currently, we are working on broadening our support team. So, there will be no delays in the future.
There are two ways we can proceed. You can reach out to us with a request at gethelp@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 7-digit code from the auto-reply here.
UPD: We still cannot find your email request with details. Have you lately sent it to the BetterMe team? We are here to always help you. Best Regards, Team BetterMe

So I have been using this app on free trial for 2 days now and it’s great ! It tells me what exercises to do for each part of the body , what foods to eat and it’s not always the same exact routine for exercise every day so you feel like this app really knows what it’s doing to get you back into shape. The only issue I have experienced is that when I went to click on this app tonight to do my workout , it’s given me to option to sing in or make a account? It seems as if the app thinks I’ve just downloaded it and opened the app to get started. When I went to sign in on fb , it come up with connection error ? I disconnected my WiFi from my phone and used my data and tried again. Still had the same issue, I then put in all my info , age, weight , height etc .. and when I clicked get started it jumped straight back onto the workouts I wanted to do stating I had already done the first 2 days of the workouts and that I was on day 3. I then clicked on do workout and it failed to start due to connection issues ? I’ve restarted my iPhone and used my data and WiFi and it says the same thing ? I am really disappointed as I feel this app is perfect for me but with issues like this , I don’t see how I can continue with my subscription and further more pay for it after my trial if I cannot get onto the workouts ?

Hello,
We are sorry for the inconveniences as we were experiencing some technical troubles. If you’re having any difficulties with running the app, please close it and then re-open it. We will make sure this doesn’t happen again.
Thank you for your patience and understanding, and thank you for choosing BetterMe!
Best regards,
Team BetterMe