Blank Street 4+

The staff are extremely kind, beyond expectations. I placed an order from the app for a cookie and it was sold out when I grabbed my order, the staff of the Westfield-London branch gave me another one (different flavor) and at the same time refunded me the cost of that cookie.
Moreover, I ordered an extra hot Cortado, and while we were trying to get the refund, it got colder, where they took it and re-prepared a new one for me.
Honestly this is the best customer service I have ever had here.
Thanks again Blank Street STAFF at Westfield-London.

In general the app is nicely designed and has good UI but there is something going on with the reward processes
1) they had the “recommend a friend, you both get free drink” feature that stopped working literally weeks after the launch in south Ken while they still had it written in the app
2) I assumed you get one reward point for one drink bought. Recently I saw on the app that I have 9 points - so 1 point away from a free drink. I went to buy a drink - my points didn’t move. I thought it was my mistake and it was 8 in fact before so next time I went to get a coffee I screenshoted the points I have and again, they didn’t move. Why so sneaky ? like I am already getting tons of coffee from you guys, why not give these coffees

3) there is no way (or I’m missing something) to see your previous orders (like you can on Uber eats for example) so you cannot even have a proof that you ordered through the app ten times …

Please fix those, I really like blank street but it gives me ick now

Haven’t let me down a single time! Easy to order my drinks and always on time. I love the point system too.
However I was wondering if you could add note or comment section for each order so one can customise the drink? For example, I would like to get half of the syrup and when u order through app there is no option to talk to the barista. However, ordering in person means long queues.