Blueline Taxis 4+

During this pandemic ( Covid ) I’ve had to use a taxi a fair few times, Phoenix taxis are the other company around my area.

Hands down blue line are the best, there cheaper, friendlier, but what impressed me was the operator told me they were short on drivers in my area when I booked one, then rang me when it was due to update me, yes it was 25 minutes late but during these times it’s understandable, hats off to Blueline and there customer service, Highly recommended!!

Regular customer of Blueline using the app around 5 times a week with no issues until the new version which I updated this morning.
As things stand I no longer appear to be able to add a tip when booking and I can’t find anywhere to save my regular addresses for trips to favourites. The app is also less instinctive to navigate than it previously was with less features. Trying to work out if your taxi is on the way took some doing. Previously it was really clear.
Overall disappointing.
I am now paying a waiting charge. Now given that I was outside prior to taxis arrival I know it wasn’t a waiting charge so I assume it’s the standing charge that is on the meter at the start of the journey so I recommend renaming this as it’s misleading.
The absence of a clearly signposted tip function is the thing which disappoints me the most. Like many people I don’t really carry cash since COVID, but equally I have been brought up to always tip taxi drivers. Updated the app today and have had to take two journeys where I had no means of adding a tip which leaves me feeling incredibly uncomfortable. Neither of my drivers seemed to be clear either on if I’d paid suggesting the app is less intuitive at their end too.
I really hope the app is tweaked quickly as it’s such a reduction in service from the previous version that I am considering switching taxi companies

Always book with blueline as it’s excellent prices and drivers, usually when I use the app it’s fine. couple of things I have noticed to be wrong with the app...

Estimated time before booking the taxi - it’ll say for example “8mins” but you’ll be waiting a lot longer, and also when pre-booking a taxi, I look on the tracking section and 5 minutes before the taxi is due, a taxi hasn’t even been sent out yet. I’d prefer it have a genuine estimated time so that it’s not adding extra time onto my journey and making me late.

Ringing blueline gets you a taxi much quicker than the app - was in the city centre one night and booked a taxi on the app, 10 minutes in and there had been still no taxi sent out, so I ring blueline instead and a taxi was sent out immediately and was with me in less than 5 minutes.

Prices - prices need to be much more accurate, when booking a taxi, the app will give an estimated price with your journey, but usually it is way under what the actual end journey price was. I’d much prefer to be given the right price in Case I need to go to the cash point before my journey.