iPhone Screenshots

Description

Use your smartphone to order a ride, get picked up by a nearby driver, and enjoy a low-cost trip to your destination.

Why choose Bolt?
• Get a comfortable, low-cost ride.
• Fast arrival times, 24/7.
• All Bolt rides in Europe are 100% carbon-neutral.
• See the price of your ride before you order.
• You can pay inside the app (Credit/Debit/Apple Pay).

Easily request a ride with the Bolt app:
1. Open the app and set your destination;
2. Request a driver to pick you up;
3. See your driver's location on the real-time map;
4. Enjoy the ride to your destination;
5. Leave a rating and pay.

Bolt is available in 40+ countries and 200+ cities around the world.

Bolt’s mission is to bring fast, reliable and affordable transportation to millions of people around the world, while also helping thousands of drivers support their families. The next time you need a ride, take Bolt!

Earn extra money driving with Bolt. Sign up at https://partners.bolt.eu

Questions? Get in touch via info@bolt.eu or at https://bolt.eu

Follow us on social media for updates, discounts and offers!

Facebook — https://www.facebook.com/BoltUnitedKingdom/
Instagram — https://www.instagram.com/bolt_uk/
Twitter — https://twitter.com/Boltapp

What’s New

Version 43.0

This update makes ordering a ride even easier!

We fixed a couple of mildly annoying bugs. Now they're gone, you can get where you're going even smoother than ever!

We made some improvements to the app interface and made it even more user-friendly.

Ratings and Reviews

4.8 out of 5
93.5K Ratings

93.5K Ratings

GeorgiaAyton97 ,

Do not use this app!!

This app is the biggest scam going, constantly the drivers say they’re busy and then they accept only to cancel on you if they don’t like the journey. They constantly cancel the journey and wait for a surcharge increase for ‘increased demand’ before taking your booking. The drivers are rude and unprofessional, they will wait for you to dismount the vehicle when making a stop and then they will cancel the journey and drive off. I once had a bolt driver tell me on a trip that the only reason he still drives for bolt is because he wants to warn people about the sheer level of scamming there is going on. They are allowed at the end of the trip to tack on any fees they like and bolt won’t refund you or bring the driver up against any disciplinary action because they encourage the drivers to do so claiming that partial refunds are against policy. I’ve asked them numerous times to produce the policy in which it says this and I’ve been ignored because it’s a lie. I’ve had drivers not cancel the journey and wait 10/15 minutes before cancelling so they can charge a wait fee and when you speak to bolt customer service they do absolutely nothing to help. This company literally just wants money, they double charge, offer no refunds, allow the drivers to charge extra with little to no explanation, the drivers are rude the customer service people are rude please just use Uber or Ola!! Don’t use Bolt!

Leo 1361 ,

Terrible experience and ripped off

The price for the journey was £21. Drive turned up on time, however, only waited for 1min and he started saying I have to charge you extra I said ok, asked him to pick up a friend too just around the corner. He agreed and I promised him to pay him the extra ( £10) . At tthe drop off, I paid him £10 in cash and he seemed very pleased. To my understanding I thought I would get charged £21 on my receipt as I paid him the extra £10 in cash. However, my receipt showed £29 instead of £21 with wait fee and so on which I couldn’t get my head around. So in fact the journey cost me £39 instead of £21 with a horrendous experience as the driver was unbelievably rude and impatient. I must admit that I have had pleasant experiences with Bolt in Estonia with nice and polite drivers. Bolt should make it easier for customers to be able to contact the customers’ support team by phone if any issues arise as drivers who doesn’t conduct professionally and keep asking for extra or cancellation should be taken responsible for their action and customers should be compensated for inadequate service.

I have tried to complain and ask for answers but no luck.
For me this one time terrible experience is a reason not to use Bolt again unless receive apology and compensation.

Livvii_xo ,

Fake Arrival Time & Car Tracking on Map

So annoyed with this app!! Definitely the worst of all of them. Sticking with Uber from now on. The driver arrival times are fake! It says the drivers have arrived when they are far away. Today the driver arrived and within a minute started driving away as if planning to do the route of my journey. I called customer support and was told that the driver was just around the corner of my house even though on the map it showed him miles away. Was told to look around the corner, which I did and the driver wasn’t there. Customer support then contacted the driver who claims he waited for 6 minutes and customer support claims on their system it showed he waited for 6 minutes, which is funny because their system was showing that he was there even though he wasn’t. With the time of me ordering the car, waiting the 2/3 minutes for him to get to me and my call to the driver and customer service there is no possible way the driver waiting 6 minutes. I even have the screenshots to prove it. Then customer support tells me I’ve not been charged and they are offering me £3 off the next journey. #%# %*^! This isn’t the first time this has happened, the drivers do as they please! Stick with Uber, this app is trash! Deleting it immediately.

App Privacy

The developer, BOLT TECHNOLOGY OU, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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