Bolt: Request a Ride 4+

Honestly I don’t usually write long reviews, (well I do) but bolt is actually one of the worse taxi/Uber ride app, in the history of bad apps.
Every time you order a bolt, it’s not coming! & if he is coming it’s OVER 10 waiting time. They will charge you the full price for the trip EVEN when someone hasn’t event accepted your ride. So when there is no drivers available for the trip they actually just charged you, YOU ARE GOING to have to wait for ur refund to up to 10-14 days.
So for example if in one day you need a urgent ride, which is £15 but your ride gets cancelled 3 times, £45 will be pending out of ur account until u get the refund. It’s a joke. Using this app will make you your online banking look like a mess.
I do not recommend you but I do wish you well. Please just improve your app, personal opinion: if you do not have enough drivers for ur customer you would have a taxi company, sorry.

I recently had an extremely disappointing encounter with a Bolt driver, and I feel compelled to share my experience. The driver’s behavior was completely unacceptable, leaving me and my family feeling unsafe and distressed Scaring My Child: my child was terrified by the entire ordeal. The driver’s actions caused unnecessary distress, and it’s unacceptable that Bolt’s screening process allowed someone like this to be behind the wheel. Driver trying to scratched my child luggages and make they crying. Violent and Rude Driver: The driver exhibited aggressive behavior, which is completely unacceptable. Their rudeness and lack of professionalism were shocking. As a passenger, I expect basic courtesy and respect, but unfortunately, this driver failed to meet those standards Trip Cancellation: the driver abruptly canceled our trip. We were left stranded, confused, and frustrated. It’s inconceivable that a service like Bolt would allow such behavior from their drivers Physical Altercation: The situation escalated further when the driver physically pushed my husband. This is not only unprofessional but also dangerous. Passengers should never feel threatened or physically harmed during a ride. In summary, my experience with Bolt was nothing short of a nightmare. I urge others to exercise caution when using this service, as the safety and well-being of passengers seem to be of little concern to some of their drivers.

When order a taxi it can take a long time to even get a driver to accept, then most times you have to wait about 10 mins or more for it to arrive and they never seem to know or come to spot you’re at. Then when you get to your destination have to tell driver to stop as otherwise they don’t seem to know where drop off is and go right past if you don’t, for which they’ll add a charge on. Then the price that you get upfront is never what you end up being charged. It’s always extra. So you have to contact customer services. You have to ask repeatedly the same questions to get a response. I was charged for a toll before when I’d been nowhere near a toll, when asked where toll was it was other side of the country!? Also been charged for waiting time when I’d been the one waiting for ages. Even when you message the driver to say where are they and why they haven’t come to the pick up spot they often don’t answer or they drive right past you and disappear again or park up somewhere else entirely. They also charge you for going past the drop off point due to them not seeming to know exactly where it is. Usually have to tell them to stop. Asked before if could take me drop off spot but they’ve refused and have had to backtrack and walk back and cross busy dangerous roads. Always seem to have an issue.