Bolt: Request a Ride 4+

Bolt has a lot of potential with the great prices it offers compared to Uber. However, I’ve had several trips in a row now in LONDON at peak times where there are no drivers available to pick up. I’ve waited 20, even 35 minutes, to have someone pick up the ride, then have to cancel and use FreeNow or just take public transport and accept being extremely late from these apps failing. No one wants to take the drives or if they do, they wait til waiting times time out and the prices go up due to the “demand” once or twice, til the same nearby drivers finally accept. Even scheduling rides is extremely expensive and still heavily unreliable, as no one may pick up your ride til 25 minutes after your scheduled time, will take 10-15 minutes to get there, and will still charge you for every minute you take extra even if THEY ARE LATE ON YOUR OWN SCHEDULED SLOT 🙃🙃🙃 Feels like an absolute scam, waste of money, and especially of time. These companies need to communicate better with their drivers and incentivize them to take more rides; otherwise, they’ll be losing A LOT of customers from their terrible reputations. I’m so close to deleting the app and will def stop recommending friends to use it if these things don’t change.

This app is the biggest scam going, constantly the drivers say they’re busy and then they accept only to cancel on you if they don’t like the journey. They constantly cancel the journey and wait for a surcharge increase for ‘increased demand’ before taking your booking. The drivers are rude and unprofessional, they will wait for you to dismount the vehicle when making a stop and then they will cancel the journey and drive off. I once had a bolt driver tell me on a trip that the only reason he still drives for bolt is because he wants to warn people about the sheer level of scamming there is going on. They are allowed at the end of the trip to tack on any fees they like and bolt won’t refund you or bring the driver up against any disciplinary action because they encourage the drivers to do so claiming that partial refunds are against policy. I’ve asked them numerous times to produce the policy in which it says this and I’ve been ignored because it’s a lie. I’ve had drivers not cancel the journey and wait 10/15 minutes before cancelling so they can charge a wait fee and when you speak to bolt customer service they do absolutely nothing to help. This company literally just wants money, they double charge, offer no refunds, allow the drivers to charge extra with little to no explanation, the drivers are rude the customer service people are rude please just use Uber or Ola!! Don’t use Bolt!

I recently had an extremely disappointing encounter with a Bolt driver, and I feel compelled to share my experience. The driver’s behavior was completely unacceptable, leaving me and my family feeling unsafe and distressed Scaring My Child: my child was terrified by the entire ordeal. The driver’s actions caused unnecessary distress, and it’s unacceptable that Bolt’s screening process allowed someone like this to be behind the wheel. Driver trying to scratched my child luggages and make they crying. Violent and Rude Driver: The driver exhibited aggressive behavior, which is completely unacceptable. Their rudeness and lack of professionalism were shocking. As a passenger, I expect basic courtesy and respect, but unfortunately, this driver failed to meet those standards Trip Cancellation: the driver abruptly canceled our trip. We were left stranded, confused, and frustrated. It’s inconceivable that a service like Bolt would allow such behavior from their drivers Physical Altercation: The situation escalated further when the driver physically pushed my husband. This is not only unprofessional but also dangerous. Passengers should never feel threatened or physically harmed during a ride. In summary, my experience with Bolt was nothing short of a nightmare. I urge others to exercise caution when using this service, as the safety and well-being of passengers seem to be of little concern to some of their drivers.