BeyondTrust Rep Console 4+
Bomgar Corporation
-
- Free
Screenshots
Description
With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.
What’s New
Version 3.1.4
* File transfer is now supported in the iOS rep!
* Bug fixes
Ratings and Reviews
Constant crashing in iOS 13
Has always been a staple of remote support, but needs fixing on iOS 13 - constantly crashes before a session can be opened.
Terrible app lets the overall proposition down
It’s hard to know where to begin.
The app is terrible. Competitor products are miles better. And cheaper.
It’s not well setup for iPad, it feels very basic. Smart Keyboards don’t work properly with the app.
It crashes regularly trying to login, as it does if you do login when starting a session (other reviewers also noticed this)
Essentially this app isn’t very well loved. Doesn’t get many updates. Is very primitive. It isn’t reliable. It’s pretty useless.
If you want to see what can be done on iPad and iPhone try something like Splashtop Business. While beyondtrust/bomgar is great on PC and Mac, the mobile client is really weak by comparison and should be far better given this is a premium offering for remote support needs.
Great but needs optimising
Great app that works really well, it appears very stable so far. I'd love to see it optimised for iPhone 6 Plus to take advantage of that big display.
App Privacy
The developer, Bomgar Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Bomgar
- Size
- 12.9 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © BeyondTrust Corporation, 2023
- Price
- Free