Boots: Beauty & Pharmacy

Name: Boots: Beauty & Pharmacy
Rating: 4.8 (1116088 reviews)
Author: Boots

Manage NHS Prescriptions

Only for iPhone

Free

1.1M Ratings
Ages

16+
In-App Controls
Category

Shopping
Developer

Boots
Language

EN
English
Size

222.7
MB

iPhone

Get instant access to your Digital Advantage Card and exclusive offers. Shop thousands of products, manage your prescriptions, and book health services - all in one easy-to-use app. ADVANTAGE CARD & OFFERS • Sign up or link your Boots Advantage Card for instant access to your Digital Advantage Card • Scan from the app or Wallet when shopping in-store • Track your points balance in real time and redeem rewards EXCLUSIVE SAVINGS & OFFERS • Unlock personalised offers, early access to promotions, and exclusive competitions • Earn Advantage Card points on every eligible purchase • Load offers directly to your card for hassle-free savings SHOP BEAUTY & SKINCARE • Browse top brands like The Ordinary, Fenty, e.l.f., M‧A‧C, CeraVe, and more • Discover the best deals on makeup, skincare, and haircare • Get expert beauty advice tailored to you BOOTS ONLINE PRESCRIPTIONS & SERVICES • Order NHS prescriptions anytime, anywhere, with collection in-store or home delivery* • Book pharmacy services, including vaccinations and health check-ups • Access the Boots Health Hub for expert advice and essential healthcare products *Home delivery available for patients registered with a GP in England. In-store collection available for customers registered with a participating GP anywhere in the UK. NHS prescription charges may apply. Download the Boots app today for the best shopping, pharmacy, and beauty experience!

Ratings & Reviews

4.8

out of 5

1.1M Ratings

Birthday present
28/04/2024

I haven’t got a chance
Good afternoon I ordered some perfume for my husbands birthday. I picked my order up today and when I opened the box at home the perfume had been opened. There were finger marks all over the opening . I was shocked because I expected it to be sealed in cellophane. With it came a free gift of 15ml perfume which I knew my husband would love for holidays etc. I took it straight back to the store where I picked it up and the assistant just immediately refunded me without offering a solution. I then asked to speak to a manager who was very polite . She said I could have a replacement at the same price but no free gift of the 15 ml perfume . She offered me a bag that was a gift in store with a different perfume . To say I was disappointed was an understatement. The offer on line was still on but without the free gift . I would have thought at the price I paid she would have let met have the free perfume along with the replacement. I noticed they were just put in a basket under the counter marked returns or faulty ! Didn’t feel like the amount I had paid for the perfume was valued . I have shopped with Boots most of my life and I thought I would have had a better experience with more sympathy. The perfume was Aqua do Gio eau de parfum 75ml . The free gift was the same but 15ml .
Birthday present
28/04/2024

I haven’t got a chance

Good afternoon I ordered some perfume for my husbands birthday. I picked my order up today and when I opened the box at home the perfume had been opened. There were finger marks all over the opening . I was shocked because I expected it to be sealed in cellophane. With it came a free gift of 15ml perfume which I knew my husband would love for holidays etc. I took it straight back to the store where I picked it up and the assistant just immediately refunded me without offering a solution. I then asked to speak to a manager who was very polite . She said I could have a replacement at the same price but no free gift of the 15 ml perfume . She offered me a bag that was a gift in store with a different perfume . To say I was disappointed was an understatement. The offer on line was still on but without the free gift . I would have thought at the price I paid she would have let met have the free perfume along with the replacement. I noticed they were just put in a basket under the counter marked returns or faulty ! Didn’t feel like the amount I had paid for the perfume was valued . I have shopped with Boots most of my life and I thought I would have had a better experience with more sympathy. The perfume was Aqua do Gio eau de parfum 75ml . The free gift was the same but 15ml .
Improved!
10/08/2023

Illw
UPDATED REVIEW: Thank you for listening - the new and improved app is soooo much better. OLD REVIEW: Most unusable app ever! I love shopping at boots and it’s the first place I go to but what is going on with this app!! For such a big company, I’d expect more. It doesn’t even meet the minimum most basic standard of an app. The app is so painfully slow, whatever you press it just takes ages for anything to load up. The most infuriating part is it logs you out every time you go off the app, even for just a second, it will log you out. The ‘remember password’ checkbox doesn’t even remember it so you have to re-enter it every single time. I am trying to do some Christmas shopping, saving things to my wish list while browsing, go off the app for 1 second and it will reset back to the homepage, log me out, and I have to log back in, find the page I was on again before I can carry on browsing. When I look at my favourites list, or browsing through products, there is no ‘view next page’ button at the bottom and you have to scroll all the way back up to the top to do this. Every boots store I’ve been in doesn’t have phone /WiFi signal so if you want to open up the app while in store to use your advantage card, check for offers or check your wish list, it simply does not load making the app completely useless. Please fix this!!
Improved!
10/08/2023

Illw

UPDATED REVIEW: Thank you for listening - the new and improved app is soooo much better. OLD REVIEW: Most unusable app ever! I love shopping at boots and it’s the first place I go to but what is going on with this app!! For such a big company, I’d expect more. It doesn’t even meet the minimum most basic standard of an app. The app is so painfully slow, whatever you press it just takes ages for anything to load up. The most infuriating part is it logs you out every time you go off the app, even for just a second, it will log you out. The ‘remember password’ checkbox doesn’t even remember it so you have to re-enter it every single time. I am trying to do some Christmas shopping, saving things to my wish list while browsing, go off the app for 1 second and it will reset back to the homepage, log me out, and I have to log back in, find the page I was on again before I can carry on browsing. When I look at my favourites list, or browsing through products, there is no ‘view next page’ button at the bottom and you have to scroll all the way back up to the top to do this. Every boots store I’ve been in doesn’t have phone /WiFi signal so if you want to open up the app while in store to use your advantage card, check for offers or check your wish list, it simply does not load making the app completely useless. Please fix this!!
Customer Service
18/11/2022

Dont have one 219
I have been trying for approximately 5 months to sort my advantage card problem. I had a card registered on the app then purchased a new phone and the app had to be downloaded again. My card details were on the app and all was fine. Then one day in store when I didn’t have my phone with me I was given a physical card to get points on a fairly large amount purchase and was advised to add this new card to my app and then everything went wrong I could not register the card. I then got 4 points for purchases rather than 8 and I could no longer use the old registered digital card and although I could accrue points on my physical card because I could not get it registered I could not use the points in any purchase. I spent a huge amount of time trying to contact customer services by phone and e mail to no avail. In store colleagues were sympathetic but could not help. So my points are wrong, customer services are never ever available and when I spend my points I think I will never buy anything in Boots again. Always believed Boots was an excellent company but now would not recto anyone because of Customer Service. It s non existent
Customer Service
18/11/2022

Dont have one 219

I have been trying for approximately 5 months to sort my advantage card problem. I had a card registered on the app then purchased a new phone and the app had to be downloaded again. My card details were on the app and all was fine. Then one day in store when I didn’t have my phone with me I was given a physical card to get points on a fairly large amount purchase and was advised to add this new card to my app and then everything went wrong I could not register the card. I then got 4 points for purchases rather than 8 and I could no longer use the old registered digital card and although I could accrue points on my physical card because I could not get it registered I could not use the points in any purchase. I spent a huge amount of time trying to contact customer services by phone and e mail to no avail. In store colleagues were sympathetic but could not help. So my points are wrong, customer services are never ever available and when I spend my points I think I will never buy anything in Boots again. Always believed Boots was an excellent company but now would not recto anyone because of Customer Service. It s non existent
Annoying slow app that doesn’t suit a mobile device, which is annoying when Boots itself is good!
10/10/2024

revieweeeanon
Very unintuitive app that won’t even let you do standard iOS things like swiping back a page which is extra annoying and time consuming on a Pro Max. It looks like a website masquerading as an app that is super slow to load most of the time and doesn’t have the same features like a lot of other stores have, like making lists or just saving things in your basket for another day. What’s worse is they ask you constantly for feedback which I’ve now given many times and nothing has changed. Same with cookies and privacy settings which I’m asked to reset every time I use the app which may be on purpose so you eventually give in and just let them track your purchases. No dark mode either although they’re not exactly alone with that but still some more options other than white would be nice although I get it’s part of their branding. Lastly I’ve had a lot of glitches that have cost me a lot of time to fix. Things like loosing a basket after a crash, logging me out during a doctor / prescription service thing and having to start over especially after not being allowed to upload photos intended to showcase skin problems and having to take an inferior photo on the spot through a camera instead of an upload. Not having my points card working correctly or loading to my phone wallet and then them actually ending up giving me two accounts by accident that took them ages to merge on the phone. There’s more too but I can’t think right now but hopefully they fix this soon because otherwise I like Boots just not the process of ordering through the app…
Annoying slow app that doesn’t suit a mobile device, which is annoying when Boots itself is good!
10/10/2024

revieweeeanon

Very unintuitive app that won’t even let you do standard iOS things like swiping back a page which is extra annoying and time consuming on a Pro Max. It looks like a website masquerading as an app that is super slow to load most of the time and doesn’t have the same features like a lot of other stores have, like making lists or just saving things in your basket for another day. What’s worse is they ask you constantly for feedback which I’ve now given many times and nothing has changed. Same with cookies and privacy settings which I’m asked to reset every time I use the app which may be on purpose so you eventually give in and just let them track your purchases. No dark mode either although they’re not exactly alone with that but still some more options other than white would be nice although I get it’s part of their branding. Lastly I’ve had a lot of glitches that have cost me a lot of time to fix. Things like loosing a basket after a crash, logging me out during a doctor / prescription service thing and having to start over especially after not being allowed to upload photos intended to showcase skin problems and having to take an inferior photo on the spot through a camera instead of an upload. Not having my points card working correctly or loading to my phone wallet and then them actually ending up giving me two accounts by accident that took them ages to merge on the phone. There’s more too but I can’t think right now but hopefully they fix this soon because otherwise I like Boots just not the process of ordering through the app…

A FRESH NEW LOOK Our app’s had a glow-up. We’ve refreshed our product pages to make exploring and choosing products easier than ever. Breeze through your shopping with cleaner layouts, smoother interactions, and a more seamless experience. As always, we've done the behind-the-scenes tidy up to keep things running flawlessly. Update now to feel the difference!

Version 52.0

26 Feb

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Boots: Beauty & Pharmacy

Manage NHS Prescriptions

Ratings & Reviews

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Version 52.0

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