Brick Lane Beigel Bake 4+

I made a mistake in my address upon ordering that the staff kindly agreed to fix and redeliver. There were some problems rearranging the order as staff were very busy, but they do have a dedicated customer service phone number that was very helpful when I reached it. In the end, they delivered the order a couple of days later and refunded the fee for the inconvenience.

love this place. it's always so busy that my anxiety is at peak, so I prefer to order.

the first time worked great, set up an account, made an order, got tracking info. but if you want to use it repeatedly, there's a lot of issues. the app didn't recognize my password, so I tried to reset it. when the email link came, it opened the app but no prompt to reset password. tried again. and again. decided to create yet another account. worked great. placed an order. paid. then it all crashed. trying to view my order, crashed. I even received an email with a list of errors, but saying my order was received. that was at 1:35pm. waiting time was 1,5 hours, which I was willing to wait.

the app kept crashing. when I checked it an hour later, my estimated arrival was 4pm. that's 2,5 hours. I don't know if it's because the order wasn't registered at the shop because of the error, but I've already been charged at that point and got a "confirmation" email...

disappointed. I wish the app worked better, right now it's just a lot of uncertainty and fuss.

The service that Beigel Bake provides is truly fantastic. The quality of the food is always amazing, good value and just the best bagels you’ll ever have.

Their app sometimes has issues with my address, but they are always at the end of the phone and happy to change addresses if there’s been a mistake.

Have the salt beef with mustard and gherkin - All other bagels are ruined for me now!