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Ratings and Reviews
GET A CAR
Not worth it.
New app has nice new graphics but can’t find any timetable info or bus tracking services on it - the things you need to plan an re-organise your journey when buses are early, late or don’t turn up at all. Plus most of the drivers don’t have this information and can’t tell you when the next bus is turning up or guarantee one will turn up.
Just don’t bother. I also had a student day pass worth nearly £4 rejected one Saturday on a journey from the clocktower on North St to a Brighton Station (5-10 min. walk) because I didn’t have my student ID. The driver made me get off the bus and HUMILIATED me in front of all the elderly riders who smiled passive aggressively at the black man being rejected for paying more for a ticket than they probably did! A single is less than £3.
Just AVOID this like the plague or you’ll waste money on a PAINFULLY SLOW, unreliable and unjustly expensive service which you might be rejected from because the driver doesn’t like the look of you.
Car is probably cheaper. Time is also money. It takes 4-5 times the length of a car journey on B&H buses. If you live in the centre you can walk between Hove-Brighton at the same pace as the buses, literally. I’ve gotten off at Churchill Square and met the same bus at Old Steine, due to the plethora of traffic lights and bus stops on North Street.
Your old app was much better
Your new app is 100 % useless as you cannot see when the buses are coming, any issues with your services like RTA on one of your routes, or multi routes, changes to routes due RTA or roadworks or due poor weather or due events etc, there no bus times, there no links to your twitter page which gives information about your routes. Instead off making it better you have make it worse. WHY DID YOU NOT UPDATE YOUR APP SO IT COULD BE BETTER. If I could I will remove this app and reinstall app that you had beforehand as it 100% better and easier to use and get around then this app, I am sure many of you customers will say that this app is the most useless and rubbish ever and don’t install it as it will not give you any information about your services and if there any problems with them
It’s embarrassing that this is the only method apart from cash options, that Brighton & Hove Transport provides to its customers.
Not only the information provided isn’t useful at all, since you can’t even see which buses stop at a determined bus stop, nor the times or the stops of any bus line, but also tells you times of buses in the stops that don’t even exist. Several times that I’ve arrived to the bus stop saying that the bus was 3 min away, then 2 min, then 1 and then 11 min again when no bus have arrived. They had a much better app before, one would assume this one would be an improvement instead of the step back that it is.
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