Brighton & Hove buses run a frequent service around the city and out to destinations including Shoreham, Eastbourne, Lewes and Tunbridge Wells.
Key features in our new mobile app:
– Buy tickets in the app to use immediately, or save for later. Payments are made securely with your credit or debit card, as well as PayPal.
– See where your bus is in real time
– Buy tickets on the app and gift them to other people – great for helping out your children
– Keep your tickets secure in your app wallet – we can even restore them for you should you ever lose your mobile phone.
Thanks for using our app!
With this version we have introduced an extra layer of security when making purchases by card. Please download this update to ensure you can continue purchasing tickets.
Need help? Select “Contact us” from the main menu.
Ratings and Reviews
GET A CAR
Not worth it.
New app has nice new graphics but can’t find any timetable info or bus tracking services on it - the things you need to plan an re-organise your journey when buses are early, late or don’t turn up at all. Plus most of the drivers don’t have this information and can’t tell you when the next bus is turning up or guarantee one will turn up.
Just don’t bother. I also had a student day pass worth nearly £4 rejected one Saturday on a journey from the clocktower on North St to a Brighton Station (5-10 min. walk) because I didn’t have my student ID. The driver made me get off the bus and HUMILIATED me in front of all the elderly riders who smiled passive aggressively at the black man being rejected for paying more for a ticket than they probably did! A single is less than £3.
Just AVOID this like the plague or you’ll waste money on a PAINFULLY SLOW, unreliable and unjustly expensive service which you might be rejected from because the driver doesn’t like the look of you.
Car is probably cheaper. Time is also money. It takes 4-5 times the length of a car journey on B&H buses. If you live in the centre you can walk between Hove-Brighton at the same pace as the buses, literally. I’ve gotten off at Churchill Square and met the same bus at Old Steine, due to the plethora of traffic lights and bus stops on North Street.
Your old app was much better
Your new app is 100 % useless as you cannot see when the buses are coming, any issues with your services like RTA on one of your routes, or multi routes, changes to routes due RTA or roadworks or due poor weather or due events etc, there no bus times, there no links to your twitter page which gives information about your routes. Instead off making it better you have make it worse. WHY DID YOU NOT UPDATE YOUR APP SO IT COULD BE BETTER. If I could I will remove this app and reinstall app that you had beforehand as it 100% better and easier to use and get around then this app, I am sure many of you customers will say that this app is the most useless and rubbish ever and don’t install it as it will not give you any information about your services and if there any problems with them
Cumbersome Navigation and Tickets
Navigation is cumbersome. Basic tasks like buying a ticket, showing a ticket, and seeing when your next bus is should be on the main screen or a click a way. Perhaps allowing to favorite commonly used stops/tickets.
Bus times also don't appear to be accurate. Missed a bus just recently that said it was coming in 3 minutes. Old bus times app that's not useable on the new ios seemed more accurate.
It'd also be great if we can simplify the ticket options. I find doing my taxes less complicated. We shouldn't have to look up what a ticket type means to know what to get. Also not sure why prices are different from the phone to the bus cards. (The key is only £2 / trip when buying 30)
Why not just be able to load credits on our phone and the bus automatically takes the necessary fare by scanning on boarding/leaving instead of buying tickets?
I love the bus service and these improvements would really take things up a notch 👍
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.