Track your live energy usage, book one-off repairs, buy British Gas cover products, claim Rewards and do even more with our new app.
At the swipe and tap of a finger, you can:
- Buy HomeCare cover for ongoing boiler and heating protection
- Buy British Gas cover products for your home and appliances
- Book engineer visits if you have cover with us
- Claim discounts, giveaways and prizes with Rewards
- Top up your smart pre-pay meter(s) if you’re a Smart Pay As You Go customer
- In-app notifications to help you manage your account
- See your live energy usage with easy-to-read graphs*
- Set an energy-spend budget and stay on top of your bills
- Change your energy tariff
- Book your annual service**
- Submit meter readings for more accurate bills
- View and pay your bills
- Manage your account
- Chat to an advisor
But that’s not all. We’ll keep adding more helpful features, so you can spend less time running your home – and more time enjoying it.
* You’ll need a Trio II Smart Energy Monitor to see your live energy usage on the app.
** Your annual services may be more than 12 months apart.
If you’re a Pay As You Go customer, British Gas Smart isn’t right for you – yet. For the time being, please use our other app.
* Buy cover for your home and appliances in a few taps.
* Claim discounts, giveaways and prizes with Rewards.
* Bug fixes – we’ve ironed out kinks so the app runs quicker and smoother.
Ratings and Reviews
I like it.....but missing the direct debit amendment option!
Just installed this updated ap, i really like the app, the only downside is the missing option to up the direct debit payment, which i have done in the past when knowing my current payments wont cover the billing, i know the payments get reviewed every 6 months, but i prefer to be in charge of this as well.
I also dont agree with the fact that if i am in credit with both the gas and electricity accounts in october it gets given back to me, this is a little silly because i will become in debit over the coming winter months.....if the amount is around £100 leave it in my account to help cover the winter bills??.
Please update the new app to include the option of reviewing your own direct debit, as we could in the old app, and perhaps mail account holders in october to see f they would prefer to stay in credit with their account to help cover the winter billing period?..
Developer Response ,
Hey, smashing to hear you're a fan of the app. We're aware there is a demand for altering the D.D via the app and not having to login online to do it. I'm pleased to say that this is being looked at and could be added as soon as the next update. To discuss anything not app related you'll need to PM or DM via Facebook or Twitter. Cheers, Ayden
I was so happy to move on to a smart meter expecting accurate readings and controlling my spending. The device shows how much I’m spending but the sim of the app for me is exactly to have full control of how much and when to top up. So I’m very disappointed as the service is mediocre. I can’t have accurate readings as the app is always late to update data and far most important I would like to know exactly my usage from the app and not from the device. Specially if I’m away from home and leave people to look after my belongings so there is no point of downloading an app!!! The only thing it does is to top up. Other thing that is quite annoying is tht when I'm trying to top up the app crashes. If this happened on rare occasions I wouldn't have the trouble to leave a feedback but today for example has been a nightmare and I feel frustrated because we live in a digital era but it seems that not everyone is ready but somehow when advertising makes us to believe that it's simple to be in control and on top of everything. Right now I feel angry with this regular crashes and always when in need to top up. I'm not happy at all because I feel that I've been com and lured to change for something that doesn't work as expected. I want to be able to see my spending not seeing what I paid for because this is obvious as it shows on my bank statements. And the message for saying that not all costumers have this service makes me feel discriminated.
Developer Response ,
Hi, it's not good to read your review. This App isn't compatible with your type of meter at the moment but this may change in the future. For now you can use our other App ( just search for British Gas in the store ) or website www.britishgas.co.uk/login to top up and check your account details. Thanks, Jim
Since I submitted my review of this app (see below) the developer has replied (very promptly) promising things will improve, etc ...... they also suggest contacting them via twitter, Facebook or via webchat through the app. From reading responses to other reviews this is the standard response, including to people who are experiencing problems logging into the app. I do not use either twitter or Facebook and if the app has crashed (as is common) or you can’t log in, then webchat via the app is also a non-starter! So.....fingers crossed that they do improve the app very promptly or my ‘smart’ meters will soon become ‘dumb’ meters with a new supplier.....
Original review **The old app generally worked well. Since I was forced to use the new ‘smart’ app I have found it much less user friendly and it crashes regularly, making it impossible to reliably check energy usage. British Gas effectively forced their smart meters on me, the first monitor failed very quickly and the replacement one the same - after the engineer spent hours of his and my time setting it up. Because the monitors are useless I have relied on the app to keep on top of my energy use and now I can’t even do that. In principle a very good idea but in practice totally unreliable. Please sort this out.**
Developer Response ,
Hi Piglethound, good morning :-) thanks for the review we do appreciate you taking the time to do this.
We do have lots planned for the new app and making big efforts to make things as user friendly as poss, this does take time though but we will get there.
Please stick with it for now as we do have good things to come and if you need any help with your smart meter/ display monitor then we will be happy to help.
please send a DM to @britishgashelp on Twitter or a PM on Facebook & include #Appfeedback or you can contact us through Webchat via the app.
Up to six family members will be able to use this app with Family Sharing enabled.