Brother SupportCenter App will provide you how to setup your Brother products, manuals, FAQ & Troubleshooting, and contact to Brother customer service.
You can also check remaining level of supplies.

Note: Some menues are available only to limited models.

This App will provide you following menu. For more detail, please refer to each description.

Product Setup:
You can view product setup video and/or setup guide.

You can view product manuals.

You can view various information about your product supplies.
You can order supplies on-line, check genuine, recycle information, and so on.

You can view contact to Brother customer service.

Device Status/Information:
You can view your product network status, serial number, and remaining amount of supplies.

User Setting:
You can check or change the country and language setting.

QR Code Reader:
You can scan QR and Data Matrix codes assigned to Brother products or manuals to obtain more information.

What’s New

Version 1.3.4

・New feature available:
 New version notification, Add to Favourite

Ratings and Reviews

2.7 out of 5
10 Ratings

10 Ratings

MrsO! ,

Ok but nothing you can’t google

The you tube videos are all muted but you can enable CC to at least get an idea what they’re doing.

It’s pretty basic but great that it is a platform for such an expansive range of products.

Will I keep this app? Probably not as I don’t see what the benefits are. If I want to know how to overcome a challenge I’ll get the manual or I’ll google it.

Ednaandlawrence ,

Waste of time

I bought an embroidery machine innovis M240ED online from create and craft, as soon I passed the 28 days to get money back or get it fixed they said I had to contact brother, my machine just had a month and the faulty things started I always had excuses from brother and they didn’t help much as a previous review from someone called Logeric that comment here and I agree with him brother stuff is something I like so much, but if something goes wrong their literature is useless and doesn’t work, the online service useless too to communicate with them you can but you will have to do what they want and end up buying a new machine which is something I’m doing now buying a machine of £3500 and they delayed my business so much and it’s something brother won’t help me to repair which is bring my clients back.

Logeric ,

waste of time

Like so much of Brother's stuff, if it works, fine, in fact absolutely superb. BUT if something goes wrong..
1) Their literature is useless, full of things that don't work.
2) Their online "help" service will be most unlikely to help you.
3) As for trying to communicate with a real human being, forget it.
4) So you have to do what they want, which is to buy a new machine.

App Privacy

The developer, Brother Industries, LTD., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Browsing History
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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