BT Cloud Voice Express

Name: BT Cloud Voice Express
Rating: 3.7 (3607 reviews)
Author: British Telecommunications plc

Your business number, evolved.

Free

3.6K Ratings
Ages

4+
Years
Category

Utilities
Developer

British Telecommunications plc
Language

EN
English
Size

55.3
MB

Key benefits of the Cloud Voice Express App: - Work anywhere. Let your business number go wherever business takes you. Make calls and conference calls with it anywhere, on all your devices. - Keep the same number for life. Your business address might change, your business number needn’t. Hold on to it, and preserve your company’s identity. - Get text versions of voicemails. Calling voicemail, then listening to voicemails one by one: what a chore. Cloud Voice Express turns voicemails into text. So you can read them instantly on the app, and go straight to the one you want. There are a host of other features to enjoy with the Cloud Voice Express app: - Export contacts from mobile phone to desktop. In a couple of clicks - Add a personal touch to your voicemail greeting - Transfer incoming calls - Schedule call diverts to another number (or voicemail), when you’re unavailable What will I need to use the Cloud Voice Express app? Getting started couldn’t be simpler. Just ensure: - You’ve bought Cloud Voice Express - You have a BT Business username - We’ve emailed to confirm your service is ready - Your equipment’s been set up correctly Got any questions? Here are some answers to frequently asked questions: What is BT Cloud Voice Express and how do I get started? https://btbusiness.custhelp.com/app/answers/detail/a_id/48892/c/5497/ How do I set up and manage my BT Cloud Voice Express features? https://btbusiness.custhelp.com/app/answers/detail/a_id/48893/c/5497/ Get the most out of your fibre and digital phone line bundle https://btbusiness.custhelp.com/app/categories/guide/view/49505/c/5512/

Ratings & Reviews

3.7

out of 5

3.6K Ratings

Works WiFi with a few issues big issues on mobile networks
04/07/2021

ps1066
I have been using this app for some time it has a couple of features which make it a problem to use at times.When a call is answered in the app it is very slow to transfer the call over to the so you can start to talk. This can take 5-10 second on both WiFi and over cell networks. It also leaves the call ringing on the base station phone fo some time after the call is transferred. You also have the call continue to ring in the mobile apps for some time after it is picked up on a base station phone. All of these can be lived with but do make the app poor and far from ideal. I have not had these issue with other providers. The bigger issue comes when on a cell network and make the app unusable. If you answer a call the call can’t hear you even though you can hear them 80%+ of the time. The caller hears something but it like you are a robot and bits of words are lost etc. The cell service gives a good quality consistency speed so can only assume this is sn issue in the app as all the other voip apps I use never have this problem. The only way you can use the app when on a good cell reception area is to ignore the call, pick up the voice mail and then return the call using another service. This is a good first try but not a professional business class app. There are many other services which just work seamlessly and without the issues.

Developer Response
Thanks for your feedback. Sorry to hear you're having difficulty using the Cloud Voice Express app. If you're still having issues, please get in touch via Live Chat or by phone on 0800 0113237 so that we can look into it for you.
Works WiFi with a few issues big issues on mobile networks
04/07/2021

ps1066

I have been using this app for some time it has a couple of features which make it a problem to use at times.When a call is answered in the app it is very slow to transfer the call over to the so you can start to talk. This can take 5-10 second on both WiFi and over cell networks. It also leaves the call ringing on the base station phone fo some time after the call is transferred. You also have the call continue to ring in the mobile apps for some time after it is picked up on a base station phone. All of these can be lived with but do make the app poor and far from ideal. I have not had these issue with other providers. The bigger issue comes when on a cell network and make the app unusable. If you answer a call the call can’t hear you even though you can hear them 80%+ of the time. The caller hears something but it like you are a robot and bits of words are lost etc. The cell service gives a good quality consistency speed so can only assume this is sn issue in the app as all the other voip apps I use never have this problem. The only way you can use the app when on a good cell reception area is to ignore the call, pick up the voice mail and then return the call using another service. This is a good first try but not a professional business class app. There are many other services which just work seamlessly and without the issues.
Developer Response 15/07/2021
Thanks for your feedback. Sorry to hear you're having difficulty using the Cloud Voice Express app. If you're still having issues, please get in touch via Live Chat or by phone on 0800 0113237 so that we can look into it for you.
SMALL BUSINESS OWNERS BEWARE
06/10/2023

coopbank
Our verdict on BT Cloud Voice Express app - don’t waste your time. Despite our recently moving two businesses to BT for telecommunications and broadband services, we've encountered significant issues with the BT Express App. Specifically, we've been unable to activate voicemail, leaving our customers frustrated with short messages stating that we can't answer their calls and then discounting them. Not a great look for a customer facing business. Attempting to reach out for assistance through the live chat has proven to be a painfully slow process, and despite making eight calls, we're still left without a solution. Our request is simple: we want to turn on voicemail and set a greeting. However, the bureaucratic hurdles we face during each call, such as repeatedly providing our business number, name, address, postcode, mobile number, and email address, have only added to our frustration. This poor service not only wastes our time but also costs us money due to missed business opportunities. As it stands, our experience has been far from satisfactory, leaving us deeply dissatisfied with the level of support and functionality provided by BT Business and BT Cloud Voice Express.Rebecca: thanks for the response. We did contact via socials. Unfortunately the service didn’t improve. The app and functionality remains temperamental at best and we will be looking for a alternative provision for our business.

Developer Response
Hi there, I'm really sorry to hear this. I understand your issues with live chat and contacting us however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Rebecca.
SMALL BUSINESS OWNERS BEWARE
06/10/2023

coopbank

Our verdict on BT Cloud Voice Express app - don’t waste your time. Despite our recently moving two businesses to BT for telecommunications and broadband services, we've encountered significant issues with the BT Express App. Specifically, we've been unable to activate voicemail, leaving our customers frustrated with short messages stating that we can't answer their calls and then discounting them. Not a great look for a customer facing business. Attempting to reach out for assistance through the live chat has proven to be a painfully slow process, and despite making eight calls, we're still left without a solution. Our request is simple: we want to turn on voicemail and set a greeting. However, the bureaucratic hurdles we face during each call, such as repeatedly providing our business number, name, address, postcode, mobile number, and email address, have only added to our frustration. This poor service not only wastes our time but also costs us money due to missed business opportunities. As it stands, our experience has been far from satisfactory, leaving us deeply dissatisfied with the level of support and functionality provided by BT Business and BT Cloud Voice Express.Rebecca: thanks for the response. We did contact via socials. Unfortunately the service didn’t improve. The app and functionality remains temperamental at best and we will be looking for a alternative provision for our business.
Developer Response 06/10/2023
Hi there, I'm really sorry to hear this. I understand your issues with live chat and contacting us however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Rebecca.
Landline calls on your mobile
22/10/2024

Retired IT Chap
I have had a digital land line with the BT Voice Express facility for a few years so I receive landline calls on my mobile as well as on the digital house phone. This worked on my old iPhone and my wife’s old iPhone but not very well and I was beginning to regret dispensing with my original analogue line, particularly when I had a problem with my BT account for three months and BT wasn’t much help. I managed to spend a little time sorting out my account and we have both recently upgraded our mobile phones. Since then, the BT software has worked fine and, so far, seems reliable.I have since renewed my contract for broadband and digital telephone line with BT and everything is working very well indeed. The big advantage of the digital line is that, with the BT Cloud App on my iPhone, I can answer calls to my landline anywhere. What’s more, the cable is backed up with a wireless link to EE so if there is a fault, my services automatically reroute with no loss of continuity.

Developer Response
Hi there, I'm really sorry to hear this. I understand you've faced issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart
Landline calls on your mobile
22/10/2024

Retired IT Chap

I have had a digital land line with the BT Voice Express facility for a few years so I receive landline calls on my mobile as well as on the digital house phone. This worked on my old iPhone and my wife’s old iPhone but not very well and I was beginning to regret dispensing with my original analogue line, particularly when I had a problem with my BT account for three months and BT wasn’t much help. I managed to spend a little time sorting out my account and we have both recently upgraded our mobile phones. Since then, the BT software has worked fine and, so far, seems reliable.I have since renewed my contract for broadband and digital telephone line with BT and everything is working very well indeed. The big advantage of the digital line is that, with the BT Cloud App on my iPhone, I can answer calls to my landline anywhere. What’s more, the cable is backed up with a wireless link to EE so if there is a fault, my services automatically reroute with no loss of continuity.
Developer Response 14/06/2024
Hi there, I'm really sorry to hear this. I understand you've faced issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart
Frustrating at times!
01/05/2024

scrumpydoo
For the most part I do actually like the app, it’s pretty easy to use however, it is very frustrating to have to keep logging in despite the fact I only ever set up the app on my iPhone and always use that one device for it, facial recognition log ins would be ideal in this scenario rather than constantly typing in the details. We have two lines, our main line is set as primary however, the app defaults to our other line every time it logs me out. Also calls still come through on my iPhone as well as the desktop phone even though I have it set not to, it just defaults back. I think if the constant logging out was cured, the other issues would be sorted too as they only happen when I get logged out.

Developer Response
Hi there, I'm really sorry to hear this. I understand you are facing issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart
Frustrating at times!
01/05/2024

scrumpydoo

For the most part I do actually like the app, it’s pretty easy to use however, it is very frustrating to have to keep logging in despite the fact I only ever set up the app on my iPhone and always use that one device for it, facial recognition log ins would be ideal in this scenario rather than constantly typing in the details. We have two lines, our main line is set as primary however, the app defaults to our other line every time it logs me out. Also calls still come through on my iPhone as well as the desktop phone even though I have it set not to, it just defaults back. I think if the constant logging out was cured, the other issues would be sorted too as they only happen when I get logged out.
Developer Response 03/05/2024
Hi there, I'm really sorry to hear this. I understand you are facing issues, however if you send me an email on busapp@bt.com or DM us on twitter over at @BTBusinesscare one of our team will be able to help you from there. Thanks so much, Stuart

We’ve made improvements to the Cloud Voice Express app to enhance your experience. This update fixes an issue that caused some users to be logged out unexpectedly, along with other minor bug fixes to improve overall stability.

Version 2.223.6

2 Sept

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics