Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to www.bt.com/password
*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.
• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-fi app?
• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
Minor bug fixes
Ratings and ReviewsSee All
Utterly unprofessional and liars!!
On Feb 5th 2019 I contacted BT by phone. The Operator agreed to change my package by dropping my Broadband package from £54 to £29, cancel my £10 unlimited call package, and cancel my BT Sport charge when the Sport contract ended at the end of April. I have spoken to Operators every month since then, the last one promised to contact me yesterday without fail to check if the bill was corrected. No call!! And bill still the same. To add insult to injury they have billed me again for the full package including BT Sport (£74) which was turned off to me on the 29th April. They have stolen about £100 from my account so far. I give up. The website all ways says it cannot contact the site to allow you to complain so they can claim no one complains when they tell Ofcom they have no problems with customers. Ofcom are in bed with these companies because they do not want individuals complaint to them.
Developer Response ,
Sorry to hear about the problems you've experienced with your account. Drop us a message on Twitter @bt_uk or Facebook and we can try to help. Paula - BT UK Team
BT WiFi App Review
I am a BT user. But not the mobile WiFi. I was looking at the WiFi App and noticed a review by a user who appears not to be too enthusiastic about the App. There appears to have been no response from BT to this review. I would appreciate a response to the issues that have been raised before I make a decision on whether to download the app. After all reviews are designed to flag up issues good or bad with a view to identifying problems. But there is no point in a writing a review or downloading an App if the developers are not going to respond to a perceived issue with the App.
Horrible experience do not purchase BT wi fi ever
Horrible app. Horrible operator. I purchased a 30 day hotspot subscription. I cannot access the connection profile from the app like I am SUPPOSED to. The internet keeps disconnecting (probably 30 times a day and more) and I need to log in again and again everytime. I also need to restart my phone sometimes since the wi fi does NOT work anymore. If you think this issue is caused by my device, know that I connected to the wi fi through two other different devices and i STILL have the same problem. I tried contacting the operator multiple times via telephone but nobody answered. I also sent emails but, of course, nobody answered.
Horrible service. Horrible internet. Do not purchase wi fi from BT wi fi. The most frustrating experience of my life.
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- British Telecommunications plc
- 27.9 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Age Rating
- © British Telecommunications plc
Up to six family members will be able to use this app with Family Sharing enabled.